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CM
Coaster M

1 reviews | Active since Jul 2018

11 Jan 2019, 22:08

LEASE DEPOSIT *******

Our Lease Deposit wasn’t Paid In full, No damage left in the unit we just left it as it was actually much better because we got it dirty and untidy. No prior communication and discussions about our lease deposit . When we send the email no one responded, upon calling the customer service center the consultant was very rude and kept on saying she didn’t receive the email even though one of the emails was sent directly to her.

0
Replies (7)
Afhco Property Management
Afhco Property Management's reply12 Jan 2019, 08:22
Official
Dear Coaster,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Kindly provide your unit number and building name for further and urgent assistance.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards  
CM
Coaster M's update12 Jan 2019, 08:32
Reviewer Update
I have already communicated with your rude customer service consultant (NOLUTHANDO) and I have given her full information which you are requesting here, (SHE CLAIMED SHE DID’T RECEIVE OUR E-MAIL)... Why should we raise our concerns here at this platform for you to action ? Is this your communication channel? Is this how you treat all your customers? You don’t reply our email but you are quick to action here! Please reply the email and stop acting here!
Afhco Property Management
Afhco Property Management's reply12 Jan 2019, 09:09
Official
 Dear Coaster,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the relevant departments for further and urgent assistance.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 182103   Kind Regards 
Afhco Property Management
Afhco Property Management's reply17 Jan 2019, 16:29
Official
Dear Coaster,  The portfolio manager confirmed to reverse 50% of the painting charges.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 182103   Kind Regards 

CM
Coaster M's update30 Jan 2019, 19:54
Reviewer Update
We Still haven’t received that 50% of painting charges and our emails are just going all UNANSWERED
Afhco Property Management
Afhco Property Management's reply31 Jan 2019, 07:53
Official
 Dear Coaster,  The portfolio manager will attend to your query shortly and we will give feed back before close of business today.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  your reference number : 182103   Kind Regards 
Afhco Property Management
Afhco Property Management's reply31 Jan 2019, 16:18
Official
 Dear Coaster,  As per or customer services consultant your query will be taken up and dealt with your legal team accordingly.

Please follow up on feed back with your legal team within 7 working days.    

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  your reference number : 182103   Kind Regards