LACK OF SERVICE DELIVERY, LACK OF MAINTENANCE, POOR COMMUNICATION CHANNELS, NO CUSTOMER CARE

B112 - Jabulani Lifestyle Estate.

It just keeps going from bad to WORSE! Today, 4th of May 2021, I get to my place and there's no electricity. Problem behind that, I didn't know, as I have bought electricity. No one has bothered to update me on what the problem could be, as other units have electricity.

It's been a month staying here and I must say, my stay hasn't been the best. I informed the building manager and agent about the demages in this unit from the second I moved in, month later no maintenance has ever been done.

Few weeks ago, I got a call from a credit controller saying I'm owing rent for April 2021 and I asked how as I paid everything before moving in. My lease which I signed on the 30th March 2021,said my rent and deposit is R3839.00, had to pay a total of R8820.07, including the other standard levies. I sent all proof of payments for that. Next I check my statement as I wanted to pay rent, now the rent has changed from R3839.00 to R3995.00, WHY? I told the same credit controller to advise why the change in amounts, as I can't pay rent without knowing the reasons. He said, he would find out and get back to me, that was yesterday morning (3rd May 2021 around 8:30am). I then paid rent around the afternoon, using the amounts on my lease, as the credit controller didn't come back to me with any update or feedback.

Now today, 4th May 2021, I come back home and there's no electricity. WHY?

Guys, this is really unfair, this is no way of treating paying tenants at your place. Ya'll treat us as if we *******ly occupying your space. I've called and logged so many calls about maintenance, sent emails, but no one has bothered to assist.

This is no way to stay at a place you were wishing would be your comfort zone, your peace after a long day at work or your happy place. This has really been the opposite of those. There's no way I'll stay here for a year, just because I'm respecting your 12 months period lease. And if ya'll want to take me for legal action for that, I'm ready to fight, because I will not send the ****ty service we getting here. Your lack of service delivery and poor communication channels have really been a cherry on top to one's frustrations