sM
sharon M

1 reviews | Active since Oct 2021

02 Mar 2023, 12:22

Lack of service delivery @ Afcho

I have been staying with Afcho since October 2021. When i moved in everything seemed Ohk in the unit i occupied, until it started to rain and there seemed to be a leakage in the roof which let to the electric wires getting wet by the rain it let to the tripping of electricity which i was charged pay. Why should i pay fir the tripping of electricity when i am the one who caused the electricity to trip. I then occupied another unit in the same complex when i occupied the room the security door was not closing properly, shower door not closing i had ti always mob the floor whenever i finished bathing, i reported it and it took them a good 3 months to replace it. In that being said the security gate was fixed i called and complained to the call centre agent since i felt my staff was not safe they came and fixed the security gate that was not closing when i moved in i was later charged R 495.00 the security gate that was not carelessly ruined my me, R341 for the tripping of electricity, i spoke to Pieter Uys who said they do not charge the tenant any electrical issues but here i am charged. I visited their office in Johannesburg on the 01 February 2023 i spoke to one Pieter Uys who i was informed that he deals with the invoices for Gold park the complex i stay in. I sent him all that he requested and said he will reverse the funds ti date i am still waiting, i have a child who is suck i need to upgrade my medical aid i cant because no one wants to help me at Afhco to reverse those funds. I call Afcho almost every day and the respond is always the same we will ask Pieter Uys to call you. 29 days later today i am still waiting.

I asked the area Manager Peter Hlongwane who didnt even want to listen to any of my issues and assist me. I called him with my number he doesnt answer i call with a private number he answer's.

Come month end before the 1st of each month my rent is paid.

I hope hello Peter would help me resolve this. Maybe they will assist when my child is dead, or when i can no longer pay for my child medical aid.

0
Replies (0)