*** Service

The service that I am getting from Afcho is shocking to say the least. I am a tentant at 120 End and in September I had called Solly the Building Manager to enquire about thethe process to do if you want to upgrade to a 2 bed flat, I was advised that its a simple process and I wont have to severe any notice on the building I am currently renting. I then submitted the forms and documents to him sometime after the 20/10/2019 and he had said that he did submit documents to the office and i must wait for their call. I have since followed up 3 times with him and each time he gives me the same answer. So yesterday 12/11/2019, I called Afcho customer care and Spoke to Nosipho who promised to call me back but never did, i again had to follow up with them today and she transferred my call to the regional manager Obakang or something like that, who said he will follow up with Solly and get back to me, he indeed got back to only to advise that at the time I app**** for that flat they were already taken, How could the Building manger not have known about this? Why was I not advised ? .....I then asked him what must I do if i want to vacate and he said because it is now the 13th if I will not get my deposit if i vacate month end.....What nonsense is that ? How is any of this my fault, I have been failed be the person they have hired to assist with matters like these and yet if I am unhappy and want to leave I will not receive my deposit. These people are running a **** and covering for each others's shortfalls and we the tenants must pay the price for their incompetence. I did not get joy from the so called regional manager also...he is just as *********** and he hung up on me. If you looking for a place to stay, rum far away from Afcho....