irate new tenant

To whom it may concern the service I have received from your company is so very disappointing, I have lived in one of your building a couple of years ago and I was not treated like this.. first your agent told me your office closes at 5 on a week day month end when you need the clients to come sign their leases and make payment so all of us need to come on Saturday to stand in a long que...

after that I get to my place unit 344 the toilet is leaking I have no hot water and mind you your agent told me i have a gyzer only to find out that I don’t and my bath tub Is blocked.. so I had to stay with all that mess the whole weekend your security even asked me “why do I want to bath”in my own place where I have paid rent(wow).

Your care taker does not work on the weekend(monthend when tenants are moving in) and since I have moved in I have never seen that man I don’t even know what he looks like.. the security just asked me to sign the check list(so he can give me the keys) when I moved it promising the care taker will come talk to me Tuesday to confirm all is in order and guess what he still has not shown up….

I feel like all that has happened is not the standard of service I come for and even worse the flat is filthy ever since I moved it has been dirty im truly disappointed I will not be able to bath with luke warm water every day to go to work.. can I please be sent my lease agreement I need to send it further I cannot live in a place like this.

Thank you Unhappy new tenat. name of the building frank and hirsh thier complaints email does not even work