GM
Gopolang M
1 reviews | Active since Aug 2018
10 Aug 2018, 19:24
Inhuman & horrifying wicked service
I for one, I’m not impressed with the manner in which AFHCO treat people. There’s no humanity whatsoever from them & they act like they’re above the Law. I’m a first year student who moved in to their buildings in April 2018, and unfortunately due to unforeseen circumstance of life, I had to move out 3 months later because my mother’s finances; who happens to be a single mother, had to be allocated elsewhere & I had to understand and move out. Now they feel entitled to my entire deposit. This is exploitation at its purest form & heartless. As stated on the contract under standard terms & conditions on No. 30.2 and the requirement by the long arm of the Law ie. Consumer Right No. 3 under Consumer Protection Act, No. 68 of 2008, I have the right to get my deposit back and ONLY REASONABLE PENALTIES may apply as opposed to the fact that you said I will not get anything at all.
Helpful (0)
Replies (12)0
Replies (12)
Afhco Property Management's replyOfficial
11 Aug 2018, 08:01Dear Gopolang
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As per our telecommunications with your mother the lease holder, we confirm that she was informed that the deposit refund has been processed and will be transferred into her banking account accordingly.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply11 Aug 2018, 08:01
Official
Dear Gopolang
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
As per our telecommunications with your mother the lease holder, we confirm that she was informed that the deposit refund has been processed and will be transferred into her banking account accordingly.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
11 Aug 2018, 08:51Dear Gopolang,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
As per our telephonic conversation, the matter is being investigated and we will get back o you within 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply11 Aug 2018, 08:51
Official
Dear Gopolang,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
As per our telephonic conversation, the matter is being investigated and we will get back o you within 14 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
GM
Gopolang M's updateReviewer Update
14 Aug 2018, 15:49Okay thank you for the feedback. I hope an amicable solution can be reached before the matter is escalated to the Housing Tribunal. Cheers!?
GM
Gopolang M's update14 Aug 2018, 15:49
Reviewer Update
Okay thank you for the feedback. I hope an amicable solution can be reached before the matter is escalated to the Housing Tribunal. Cheers!?
GM
Gopolang M's updateReviewer Update
14 Aug 2018, 15:49Okay thank you for the feedback. I hope an amicable solution can be reached before the matter is escalated to the Housing Tribunal. Cheers!?
GM
Gopolang M's update14 Aug 2018, 15:49
Reviewer Update
Okay thank you for the feedback. I hope an amicable solution can be reached before the matter is escalated to the Housing Tribunal. Cheers!?
Afhco Property Management's replyOfficial
14 Aug 2018, 16:07Noted and thank you.
Afhco Property Management's reply14 Aug 2018, 16:07
Official
Noted and thank you.
GM
Gopolang M's updateReviewer Update
23 Aug 2018, 09:44What’s the latest regarding this whole situation?
GM
Gopolang M's update23 Aug 2018, 09:44
Reviewer Update
What’s the latest regarding this whole situation?
GM
Gopolang M's updateReviewer Update
23 Aug 2018, 13:05Lena le tlo tlo ntena very soon! I hate it when my constitutional rights are being undermined! You just wrote a whole bunch of bull**** & you’re not acting under the scope of the CPA. I DID NOT CANCEL BECAUSE I JUST WOKE UP & I FELT LIKE CANCELLING!!! My father passed away which resulted in my mother being under financial stress hence canceling. I really didn’t have to explain myself regarding this because I’m protected by the law to get my money back even though it’s not all of it. Please do not bore me because I’ve read & understood the lease agreement before signing that thing.
GM
Gopolang M's update23 Aug 2018, 13:05
Reviewer Update
Lena le tlo tlo ntena very soon! I hate it when my constitutional rights are being undermined! You just wrote a whole bunch of bull**** & you’re not acting under the scope of the CPA. I DID NOT CANCEL BECAUSE I JUST WOKE UP & I FELT LIKE CANCELLING!!! My father passed away which resulted in my mother being under financial stress hence canceling. I really didn’t have to explain myself regarding this because I’m protected by the law to get my money back even though it’s not all of it. Please do not bore me because I’ve read & understood the lease agreement before signing that thing.
Afhco Property Management's replyOfficial
23 Aug 2018, 13:43Dear Gopolang,
We confirm as correct all information previously communicated that a deposit forfeit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communication and response as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply23 Aug 2018, 13:43
Official
Dear Gopolang,
We confirm as correct all information previously communicated that a deposit forfeit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communication and response as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
GM
Gopolang M's updateReviewer Update
23 Aug 2018, 13:53You’re so useless because you’re not making sense in any of your responses & even contradicting yourself. It is fine continue to be hard headed about this but just know that I will not let this one go down unnoticed. I will come at you with every ****nal I’ve got & make people conscious of your dobious ways!
GM
Gopolang M's update23 Aug 2018, 13:53
Reviewer Update
You’re so useless because you’re not making sense in any of your responses & even contradicting yourself. It is fine continue to be hard headed about this but just know that I will not let this one go down unnoticed. I will come at you with every ****nal I’ve got & make people conscious of your dobious ways!
Afhco Property Management's replyOfficial
23 Aug 2018, 14:13Dear Gopolang
Thank you for bringing your query to our attention.
We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2 If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
As a reasonable penalty, we forfeit the entire deposit. We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply23 Aug 2018, 14:13
Official
Dear Gopolang
Thank you for bringing your query to our attention.
We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2 If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
As a reasonable penalty, we forfeit the entire deposit. We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
GM
Gopolang M's updateReviewer Update
23 Aug 2018, 18:27All of you combined at afhco are pathetic hypocrites who potray barbaric behaviour and continuously show the highest level of inhumanity. All i can say is no bad deed goes unpunished. One way or the other you're going to pay & I hope you get the worst possible punishment ever! All of you! Sies!
GM
Gopolang M's update23 Aug 2018, 18:27
Reviewer Update
All of you combined at afhco are pathetic hypocrites who potray barbaric behaviour and continuously show the highest level of inhumanity. All i can say is no bad deed goes unpunished. One way or the other you're going to pay & I hope you get the worst possible punishment ever! All of you! Sies!
Afhco Property Management's replyOfficial
24 Aug 2018, 08:08Dear Gopolang,
We confirm as correct all information previously communicated that a deposit forfeit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communication and response as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply24 Aug 2018, 08:08
Official
Dear Gopolang,
We confirm as correct all information previously communicated that a deposit forfeit penalty app**** due to cancelling the notice before the end of the initial period.
Kindly refer to our previous communication and response as we confirm that the query has been resolved on our side.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards