DB
Divan B

1 reviews | Active since Sept 2018

17 Sept 2018, 22:53

Incorrect water levi charge

I have been staying at newgate flats unit 333 since end of February... I have on average paid less then R100 for water per month that is excluding hot water which also average around less then R100 per month. Now end of August i got a bill of R1889 i had to pay for water and thats not including hot water which was billed for around R70. I was billed R1889 for water...i stay alone,seldom get visitors ,have no leaky taps or bath i use my electricity en water responsibly. I have phoned afhco , went to afhco House i have asked to speak to the person in charge of utilities so that i can get an explanation as to why all of a sudden i am charged with such an enormous water charge...i was send from post to pillar. On the 5th September i went to afhco again and demanded a response to my query. I was told that i would pay a portion of the amount...it was also e mailed to me. Now today 17 September i get an sms stating i am responsible for the entire amount of R1889 for water charges. HOW IN THE HELL CAN A SINGLE PERSON USE SO MUCH WATER. I DONT HAVE A SWIMMING POOL OR A SALON OR A LAUNDRY IN MY FLAT. ARE YOU PEOPLE SO MAD TO CHARGE ME SO MUCH FOR WATER????YOU ARE EXPLOITING ME NOW. I DEMAND ANSWERS. I AM GATVOL OF LIES

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Replies (1)
Afhco Property Management
Afhco Property Management's reply18 Sept 2018, 07:57
Official
Dear Divan, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. After a thorough investigation, we confirm that a reversal of the water charges will be processed and will reflect on your October upcoming Afhco account statement and that you will only be liable for a portion. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Your reference number: 169034 Kind Regards