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RulaniB N

1 reviews | Active since Aug 2017

27 Dec 2019, 07:45

Incomplete building maintenance for over 3 months

Good day

I am a tenant staying at Sambro House flat 507. There was some sort of problem that was being fixed on the geyser that was not communicated to me nor to my partner we took it as maintenance this was in October 2019. Till to date the place is incomplete and no updates are being provided ever since.

There is a 2 year old staying with me and they is not safe at the moment even mosquito are just everywhere with spiders on top of that geyser.

Please assist with getting this problem solved as it is unacceptable and unsafe for us. The caretaker has power to help us to a certain extent without the company she has no power .

0
Replies (9)
Afhco Property Management
Afhco Property Management's reply27 Dec 2019, 08:36
Official
Good day Rulani,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. 
The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback within 48 working hours.  Should you need any further assistance or require any additional information, do not hesitate to contact us or telephonically by e-mail.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply28 Dec 2019, 09:42
Official
Dear Rulani

We confirm that the contractors will attend as soon as possible.

Our apologies for all and any inconviniences caused.

Should you need any further assistance or require any additional information, do not hesitate to contact us or telephonically by e-mail.  Kind Regards 
RN
RulaniB N's update06 Jan 2020, 07:18
Reviewer Update
I am very disappointed that till to date i have not received any feedback nor communication regarding my query, my bathroom is still the same with steel and boards on the floor which I still say it is unsafe for my two year old child. Mind you we are talking about something that has been on the floor for two and a half months.Please tell me how is this fair.
Afhco Property Management
Afhco Property Management's reply06 Jan 2020, 09:41
Official
Dear Rulani,  Thank you for your continued communication. An urgent has been sent to our portfolio department and we will contact your feedback once received. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. 
Kind Regards 
RN
RulaniB N's update06 Jan 2020, 10:01
Reviewer Update
This is the second time I am being told "An urgent has been sent to our portfolio department and we will contact your feedback once received" and i wonder how long i have to wait once again for another request to be sent to your portfolio department. Very disappointing
Afhco Property Management
Afhco Property Management's reply06 Jan 2020, 11:22
Official
Thank you for your continued communication.

We are urgently attending to your query and we will provide feedback today before close of business.

Should you need any further assistance or require any additional information, do not hesitate to contact us or telephonically by e-mail.  Kind Regards 


RN
RulaniB N's update07 Jan 2020, 14:55
Reviewer Update
I was told I would receive feedback by end of business yesterday, which I didn't, even till now I have not received anything at all :(
Afhco Property Management
Afhco Property Management's reply07 Jan 2020, 16:18
Official
Your order is with our service provider to attend to the repairs and we are following up with them. We will provide feedback once received.

Kind Regards 
Afhco Property Management
Afhco Property Management's reply07 Jan 2020, 17:00
Official
We confirm that your query has been resolved.

Kind Regards,