TC
Thubalethu C

1 reviews | Active since Jan 2020

21 Oct 2020, 12:54

***********/Bad company

Firstly we moved in at calderwood lifestyle estate and was advised that rental includes water, a few months later we were told that water will be billed separately at that time we were renting a two bedroom with three occupants and we would normally be billed less than R100 a month for water. We later moved to a one bedroom apartment in January 2020 and water bill started increasing currently it’s only one occupant and water is above R300. In May 2020 our statement came reflecting an internal transfer that was never requested which was error on afhco’s side that resulted in my balance being increased till today I’m struggling to get the error fixed and my balance reduced. I can’t wait to move out 1st December I’m tired of dragging with this company.

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Replies (7)
Afhco Property Management
Afhco Property Management's reply21 Oct 2020, 14:06
Official
Good day Thubalethu C,

Thank you for bringing your query to our attention.

Please provide us with your unit number so that we are able to urgently assist you.

Kind Regards
TC
Thubalethu C's update21 Oct 2020, 14:12
Reviewer Update
As if you will actually act upon this, I’ve already submitted my details numerous times and never received any assistance. What makes me think this time you will help? But anyway here’s my details unit 117. I plan to update my review when I receive assistance urgently as you have said.
Afhco Property Management
Afhco Property Management's reply21 Oct 2020, 16:04
Official
We are investigating and we will provide you with feedback within the next 48 working hours.
TC
Thubalethu C's update22 Oct 2020, 15:53
Reviewer Update
My meter has been blocked and now I can’t settle my account that has errors, can I please get assistance urgently, Afhco was so quick to block my meter and is slow is fixing their own mistakes.
Afhco Property Management
Afhco Property Management's reply22 Oct 2020, 16:50
Official
Your query has been escalated to our credit control department, who will urgently contact you for further assistance.
TC
Thubalethu C's update23 Oct 2020, 12:02
Reviewer Update
Does the credit control department deal with errors made on our account? I’m just tired of going back and forth with Afhco, it’s over 48 hours and nothing has been done to assist me.
TC
Thubalethu C's update29 Oct 2020, 09:47
Reviewer Update
Thank you finally my complaint was resolved.