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RG
Riaaz G

1 reviews | Active since Aug 2017

12 Nov 2019, 06:09

*********** and unprofessional services

I received a statement saying I must pay 5497.21. I paid the amount but I received a letter of demand stating that I still owe R921.13. Last month my rent was adjusted to R4300. I really hate the service that I am getting. When I went to Afhco last month the manager did not even have the decency to come and apologize for their errors. I sent an email to afhco to advice them that I hate their service. I want this fixed as in yesterday. Afhco likes to rip people off and I won't stand for it. I am a very unhappy tenant. They are really inconsistent and unprofessional. Valencia Ephraim sent the letter but whenever I call she is unavailable. This is not how you treat tenants who pay their rent. I'm disgusted. I wrote a review last month and yet again this month there is problems. Afhco is the worst property management company ever!!!. I thought the consultant were *********** but now I see that they all are.

0
Replies (10)
Afhco Property Management
Afhco Property Management's reply12 Nov 2019, 09:50
Official
Morning Riaaz,

Please note that we are urgently attending to your query.

Thanks.
Afhco Property Management
Afhco Property Management's reply12 Nov 2019, 11:46
Official
Good day

As per your credit controller, please provide the statement you had received.

Thanks 
RG
Riaaz G's update13 Nov 2019, 05:24
Reviewer Update
I sent the proof to your customer service email
Afhco Property Management
Afhco Property Management's reply13 Nov 2019, 12:54
Official
Please re-visit your Afhco account statement and you will notice that you paid the amount excluding vat whereas you should have paid the last column inclusive of vat. 
Your correct rental amount should be R6334.67.
RG
Riaaz G's update13 Nov 2019, 16:58
Reviewer Update
The statement says I should pay R5497. 21 there is no other amount. You asked for proof and I sent it. Please get your facts in order
Afhco Property Management
Afhco Property Management's reply14 Nov 2019, 08:17
Official

Please contact your credit controller for further and urgent assistance.
RG
Riaaz G's update14 Nov 2019, 09:12
Reviewer Update
I refuse to waste my airtime for you negligence. You can contact me
Afhco Property Management
Afhco Property Management's reply14 Nov 2019, 09:39
Official
As per your credit controller Valencia you paid from the wrong column, hence the outstanding balance due.  
RG
Riaaz G's update14 Nov 2019, 09:54
Reviewer Update
Your credit controller is wrong. Stop playing guessing games and look at the statement I sent you. You are really annoying me. Valencia does not even have the decency to call all she can do is sit on her behind and send letter of demands. There is no R6300 stipulated on that statement
Afhco Property Management
Afhco Property Management's reply14 Nov 2019, 11:11
Official
Good day

Your credit controller Valencia will contact you before close of business today.
Her number is ***.

Thanks