Incompetence staff

I'm a tenant at 120 End street and never in my life have i experienced such level of incompetence. I move in in July and despite numerous calls to the so called building Manager my bath tub tap still doesn't work to date, he ignores my calls now. Then one of my friends came to visit and slept over , only to find a letter saying I didn't follow the rules regarding this...which rules though? Who explained them to me? Where is the copy of my lease agreement? They fined me R250 which I paid. Then today I came home from work and I had no electricity, I went to ask the security and he referred to the same *********** building Manager who said I must send him proof of payment and I did. Had to wait hours for them to put the lights back despite the fact that my rent was paid on the 26 of October already...I would not recommend this dump to anyone