I made an arrangement to make late payment.

I normaly pay my rent around the 3rd or the 4th. I went to Durban on the 3rd and was going to make payment on the 4th. unfortunately I got ****** that Friday and my account was cleaned. As a result I could not honour my payment. went to the office to make my arrangement and Lebo assisted me. I gave proof from the bank that stated that I will receive money on my account on the 13th and proof that my card was cancelled. they also requested my bank statement which I provided. I went into the office the following day and again Lebohang assisted. She just dismissed me and told me my request was declined because my bank statement did not add up. I asked why she did not answer and she told me that I just need to pay rent and that's it. I sat and looked at her for explanation and she ignored me, carried on with her work. I left the office very unhappy. later called the office where I was thrown from pillar to post until Thando picked up the phone and told me that my request was still pending and that it wasn't declined. Thando was very helpful and till now no one wants to assist. if they hear its me the phone is placed on hold till hours on end. the stuff really displayed no vote of cnfdn