HORRIFIC CUSTOMER SERVICE

Horrible customer service.

Moved to AFHCO “the falls” in August

The shower drain wasn’t working, I reported the incident and as a result no one attended to me, it took a whole week for the issue to be resolved, I couldn’t take a shower that entire time because when I would the shower would get flooded.

I submitted my end of lease notice and I still got billed and I was told the notice letter didn’t reach the relevant department.

I’ve been waiting for my deposit back for over 10 working days, when I followed up, I was told I need to send my banking details which I had already submitted, when I asked when I’d get my deposit they told me they still within turnaround time, however they didn’t even have my banking details.

This is worst customer service I’ve experienced, it looks like everyone who’s working there doesn’t care about their tenants, the building I was staying in never had electricity, and no one takes accountability for it.

If you’re reading this, please reach out to me, I’m busying putting together a formal complaint with CGSO, someone needs to take accountability for once, if you’re looking to move into a AFHCO property, I wouldn’t recommend as you need to keep pestering them all the time for even the small things.

Thanks