horrible service frank and Hirsch unit 401

On the 3rd of Jan, we sent an email to customer services to make payment arrangements, which according to afhco, takes up to 48 hours, a response was sent to me requesting certain documents, which were sent, I then got an sms stating I should pay the outstanding amount, I called to enquire and was told it was a computer generated sms, I should disregard, on the 11th I got an sms stating credit control procedures will be taken, I resent the email, when I got to the unit I found that there was no electricity, so on the 12th I went there in the morning to query this. I was told by client services the arrangement had been approved and I would be reconnected in the course of the day, which was not the case when I arrived this evening, I called the building caretaker and he told me that my unit number was not among the list that was sent for reconnection,<br> <br> 'm completely disappointed by the negligence, noting that this isn't the first incident such treatment has been received from afhco, disregarding the urgency of the matter, when we have followed the stipulated procedures of making payment arrangement, which a query of this nature is to take up to 48 hours has taken 2 weeks...