TM
TSEPI M

1 reviews | Active since Dec 2018

20 Feb 2019, 14:44

HORRIBLE SERVICE

THE EXPIRIENCE I HAVE HAD AT AFCHO IS APALLING. I MOVED IN SAMBRO 517 WHILE IT WAS STILL BEING RENOVATED AND I WAS PROMISED THAT MY KITCHEN COUNTER WOULD BE FIXED( PAINTED AND ALL) AND THAT I WOUL GET NEW PLUGS FOR THE KITCHEN SINCE THE BUILDING MANAGER IS THE ONE THAT DOES MAINTENANCE. WELL THAT WASN'T DONE. THE OLD BUILDING MANAGER ASKED ME TO SIGN EVERYTHING SO HE VAN FIX THINGS ONCE RESOURCES ARE AVAILABLE TOO WELL THAT WASN'T DONE, HE RESIGNED AFTER A COUPLE OF MONTHS AND THE NEW ONE ONLY MANAGED TO GIVE ME NEW PLUGS. EVERY WAS A MESS FROM THE STOVE TO THE GEYSER. LITERALLY EVERYTHING WAS FALLING APART AND I HAVE PROOF OF EMAILS ID SEND AND COMPLAINT. NOW I WANT TO TRANSFER TO A DIFFERENT BUILDING IM TOLD I NEED TO PAY FOR THE COUNTER WHICH I DIDN'T EVEN BREAK.

2NDLY: I DIDNT A TRANSFER TO CAMBALALA 112 THEN IM TOLD ABOUT ATKINS 551 WHICH I DIDNT AGREE TOO..THIS IS *****. I NEED THIS TO BE FIXED COZ I DONT APPRECIATE SUCH NONSENSE OR IM LETTING MY LAWYER IN ON THIS. THIS AFCHO THIS IS A *******....... WE ARE PROMISE DTHE WORLD AND NONSENSE BUT EVERYTHING IS A LIE

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Replies (2)
Afhco Property Management
Afhco Property Management's reply20 Feb 2019, 15:08
Official
 Dear Tsepi,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been escalated to the portfolio/area managers of your building for further and urgent assistance and we will contact you with feedback within 48 working hours.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply21 Feb 2019, 11:59
Official
We confirm matter was taken up with customer services manager who is dealing with it accordingly.