KM
Keabetswe M
1 reviews | Active since Nov 2013
04 Sept 2018, 10:52
Horrible management service
In March we moved out from a property we were letting Jabulani Mews Which is under Afhco property management. It took the 2 months to pay the deposit back. and now 5 months later we are receiving calls to say we are owing R1000 something because one of the Bedrooms has to be re-painted and that our account will be handed over to collections. I am very appalled by this because when we moved out we did the check out list and to my understanding the money was supposed to be deducted from the deposit BEFORE it was paid out.
This is very unfair because now inconvenienced because of this company's incompetency. you people have a horrible management service
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Replies (5)
Afhco Property Management's replyOfficial
04 Sept 2018, 11:52Dear Keabetswe,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query/request has been escalated to our credit control/debtors department for further and urgent assistance and we will contact you with feedback within 5 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply04 Sept 2018, 11:52
Official
Dear Keabetswe,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query/request has been escalated to our credit control/debtors department for further and urgent assistance and we will contact you with feedback within 5 working days.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
04 Sept 2018, 14:45Dear Keabetswe
We confirm that the painting charges have since been reversed.
Please advise in writing and on e-mail how soon you will be able to pay the outstanding R240.00 in order for us to be able to retract the account from collections.
Please contact your credit controller Lebogang for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply04 Sept 2018, 14:45
Official
Dear Keabetswe
We confirm that the painting charges have since been reversed.
Please advise in writing and on e-mail how soon you will be able to pay the outstanding R240.00 in order for us to be able to retract the account from collections.
Please contact your credit controller Lebogang for further and urgent assistance.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
KM
Keabetswe M's updateReviewer Update
04 Sept 2018, 14:53Can I have a direct contact number for Lebohang? I tired calling but the call center has transferred me 3 times no just be returned back to the main menu.
KM
Keabetswe M's update04 Sept 2018, 14:53
Reviewer Update
Can I have a direct contact number for Lebohang? I tired calling but the call center has transferred me 3 times no just be returned back to the main menu.
KM
Keabetswe M's updateReviewer Update
20 Sept 2018, 11:05Good day I have been trying on countless attempts to contact this Lebogang, and the number provided has been engaged for the past few days. Can someone provide me with the relevant banking details and reference numbers in order for me to settle that amount and completely not deal with AFCHO ever again.
I actually find it very pathetic that I have to raise a query and run behind your backs to have it resolved again.
KM
Keabetswe M's update20 Sept 2018, 11:05
Reviewer Update
Good day I have been trying on countless attempts to contact this Lebogang, and the number provided has been engaged for the past few days. Can someone provide me with the relevant banking details and reference numbers in order for me to settle that amount and completely not deal with AFCHO ever again.
I actually find it very pathetic that I have to raise a query and run behind your backs to have it resolved again.
Afhco Property Management's replyOfficial
20 Sept 2018, 12:17Dear Keabetswe
We have since forwarded the account statement with the banking details.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply20 Sept 2018, 12:17
Official
Dear Keabetswe
We have since forwarded the account statement with the banking details.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards