Horrible experience thus far in a space of just 2 months!

So we signed up for a 1 month free in December 2019 and signed the lease, also paying for the deposit, admin fees etc. 1 month later we get served with a letter of demand for that amount that was supposed to be waived as per our lease agreement. it's been almost a week since querying this and still there's no resolution. Can I also mention that Mbali who is allocated to our building (Etude) is never around to answer our calls or call us back.

While we've been making do at a complex with rats roaming around freely, taps that pop out, toilet that don't flush properly, plumbers 'mistakenly' switching off water for just our unit etc. We do not lightly to being threatened to be taken to legal for something we are not liable for. 2 months in the lease and it's unpleasant. I wonder if this is how Afhco is or we are just unlucky.