TH
Tebogo H

1 reviews | Active since May 2016

04 May 2016, 10:55

HIGHLY DISAPPOINTED

My name is Phindile Zwane I was looking for flat to rent at AFHCO. And I was assisted by Charlie who continuously mislead me. when me and my colleague Tebogo Hlapa went to view the flat he said I will pay R3060 per month, later he send me a whatsapp with a different amount of R3321 telling me that there is another fee that I have to pay, after I had payed the admin fee of R750, but when I received the sms for confirmation it stated that I will be paying R3924.70. And then I asked why are the prices different cause we never spoke about the amount on the sms, he never rep****. And I went to their office they called him and he said they will refund my admin, I must come again, and when I went I still did not get my money when they called him he just dropped the phone in my ear. The service I received from the agent was really bad, it's unfortunate that the company has such beautiful property but the service rendered its really bad. Charlie has not been helpful at all, instead he just gave me the run around and he was extremely rude. All I want is my admin fee as I cannot afford the R3924.70. I hope you attend to my matter urgently.

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Replies (2)
Afhco Property Management
Afhco Property Management's reply11 May 2016, 07:42
Official

Dear Phindile

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

Your request has been escalated to the letting manager for further and urgent assistance.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 99329

Afhco Property Management
Afhco Property Management's reply16 May 2016, 13:15
Official
Following our previous communication. Please accept our sincere apologies for the delay in processing the refunds. We confirm the refund has been processed and will be transferred to your bank account within 7 working days. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards