1 reviews | Active since Mar 2018
Follow up on Parking Entrance assessment at Frank & Hirsch
Dear AFCHO Management,
I am writing to follow up on my previous complaint regarding the parking entrance at Frank & Hirsch.
It has now been approximately two weeks since I raised this matter, and I was advised that the parking entrance would be assessed. I appreciate that the matter was acknowledged; however, since receiving that feedback, I have not received any further updates, nor have I noticed any changes to the current parking arrangement.
I would therefore like to respectfully ask management to expedite this request.
This is an issue that affects tenants on a daily basis. We use our vehicles every day to travel to and from work, run errands and attend to our daily responsibilities. Unfortunately, the current entrance remains difficult to navigate, and the frustration and inconvenience I raised in my original complaint are still ongoing.
I understand that assessments and management decisions may take time, and I am not raising this complaint simply to complain. I am following up because I genuinely need assistance with an issue that continues to affect me every day.
As previously explained, there are two parking entrances, and the second entrance appears to be more spacious, easier to navigate and provides better visibility for vehicles entering and exiting. I am therefore still requesting that management consider opening the second entrance for tenant use or provide an alternative solution that will make access to the parking area safer and more convenient.
I would really appreciate an update on:
- Whether the parking entrance assessment has been completed; - What the outcome of the assessment was; - Whether any changes will be made to the current parking arrangement; and - If changes are being considered, when tenants can reasonably expect them to be implemented.
I am hoping that this matter can now be prioritised, as we continue to use the parking area every day and the current situation remains a genuine source of frustration.
I would appreciate a response and a clear update from management rather than having the matter remain unresolved.
Thank you for your assistance. I look forward to hearing from you.
Dear Nandipha,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards
Dear Nandipha,
Thank you for bringing your query to our attention. We acknowledge receipt of your message and would like to assure you that it has been logged and forwarded to the relevant department. One of our Customer Services Administrators will contact you directly to assist further and address your concerns. We appreciate your patience and the opportunity to resolve this matter.
Kind Regards
Your follow up request has been appropriately escalated to the relevant portfolio/area managers for urgent assistance.
Your follow up request has been appropriately escalated to the relevant portfolio/area managers for urgent assistance.
