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LS
Lethabo S

1 reviews | Active since May 2017

14 May 2020, 16:02

False deductions /bad service

Its not easy for Afhco to return someones deposit saying locks need replacing whereas on checklist no locks were damaged.They double charge disregarding proof of payments...Rip people off

0
Replies (13)
Afhco Property Management
Afhco Property Management's reply14 May 2020, 16:41
Official
Dear Lethabo S,   Thank you for contacting us .We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Please note that our process requires you need to complete the  ‘notice to cancel lease agreement form’ which is not valid unless signed by your building manager and yourself.  A notice of 1 calendar month is required for any lease signed before 1 April 2011. A notice of 20 business days (1 month) is required for any lease signed after 1 April 2011. Furthermore, Your deposit is refundable providede that : ·         You have signed the snag (check) move out list. This determines all damages and/or replacements.·         There are no damages to your unit (where damages exist you could be charged per lease agreement).·         There are no arrears on your account.·         You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).·         Proof of current banking details have been attached. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. 

Kind Regards, 
LS
Lethabo S's update14 May 2020, 16:56
Reviewer Update
This response is irrelevant.Everything listed here has been done already,one month notice done,checklist for damages done and nothing was damaged the complex manager agrees but head office insists on damages we know nothing off.Account was not in arrears,
You are double charging for stuff payed for already and not looking at documents submitted.

Hopefully your customer care can sort it out and stop sending me text messages unfounded...

Afhco Property Management
Afhco Property Management's reply14 May 2020, 17:13
Official
Dear Lethabo, 

One of our skilled customer services rep will contact you within 24 hours for further assistance. 

Kind Regards, 
Afhco Property Management
Afhco Property Management's reply20 May 2020, 00:52
Official
Thank you for your communication.

An urgent follow up has been sent to our portfolio department and we will provide you with feedback once received.

Kind Regards
LS
Lethabo S's update26 May 2020, 14:18
Reviewer Update
I still have no feedback from AFHCO and my query is prioritised as normal which explains why its not dealt with urgently...Its been over the 20 days
Disappointing service yet they were always quick to charge
LS
Lethabo S's update31 May 2020, 08:42
Reviewer Update
Since AFHCO is not giving feedback i decided to go through reviews of the company and to see that i am not the only one who has had deductions on their deposit for reasons made up,saying locks need replacing when the snag was signed off that everything was fine when i moved out and charging a ridiculous interest just so that people dont get their deposits as is...If really they **** people it should stop,you send people sms’s about discounts and vouchers yet you cant do your job.Your Customer Service is very bad and as for the Pieter we keep getting told is handling the matter,he cant be the only one handling disputes accounts cant even make necessary amendments on charges even when you send proof of payment....AFHCO do better,you keep buying properties and yet your service is disgusting towards your customers....

Please send my deposit with all incorrect charges sorted,i gave you enough time,and my query is not normal its URGENT
Afhco Property Management
Afhco Property Management's reply31 May 2020, 13:25
Official
Dear Lethabo, 

We are attending to your query and one of our skilled customer services rep Lucy, will contact you within the next 24 hours to assist further. 

Kind Regards, 
Afhco Property Management
Afhco Property Management's reply01 Jun 2020, 16:36
Official
Good day Lethabo, 

I tried contact your cell phone number and it went onto voice-mail. 

Kindly note that i will contact you again tomorrow morning by 8:30 and assist you further.

Kind Regards, 
Lucy
LS
Lethabo S's update15 Jun 2020, 16:45
Reviewer Update
AFHCO please give me my deposit,seems the only time i get a response its when i write a review here.Lucy’s call made no difference since the matter is still escalated to the same Pieter .

I want my deposit
Afhco Property Management
Afhco Property Management's reply17 Jun 2020, 19:41
Official
A follow up has been sent to the relevant department and we will contact you with feedback as soon as possible.

Kind Regards
LS
Lethabo S's update24 Jun 2020, 16:31
Reviewer Update
Afhco i am still waiting for my refund,you were unable to prove the locks story and concluded you will not charge,but still no word about the refund date.My emails are not responded to...

LS
Lethabo S's update13 Jul 2020, 14:29
Reviewer Update
AFHCO should review their principles.After receiving my deposit and noting that they still charged me for the locks that were not damaged and yet had sent a message to say they would not charge since they had no proof,and i submitted my proof if locks in good condition.They did not include the fee for locks as stated in the email and have resorted to ignoring my emails.Your business conduct is disgusting and i wish to never deal with people like you...Get rich by de*****ing people
Afhco Property Management
Afhco Property Management's reply13 Jul 2020, 14:56
Official
Good day Lethabo S, 

We will follow up based on our previous communication with you and respond within 24 - 48 working hours. 

Kind Regards,