Extremely poor customer service

Well about a month ago I requested to do a change of ownership on the xplora in our unit in our building Sambro house. Well the building manager gave me a form to fill and was advised to go to corner jeppe and Rissik to get assistance from the DStv agency, where I was told they do not do it the building should ask for a job card for me I went back to the building and the building manager Told me that's how it was done. I then sent an email to the customer care and on messager on the afcho page nothing till today has been done I was told 48 working hours that was a week or 2 ago but nothing I keep sending emails and giving my numbers hoping I would get assistance but nothing has been done the last message I got was that the matter has been sent to the portfolio what what. I am just at lost for words Pure disappointment