Expensive maintenance and unreachable customer service

This is the most *********, unprofessional and *********** company I've ever had to deal with. I am a tenant at South Hills, Lifestyle Estates. My unit is Block O, Unit 209. A couple of months ago I asked the building maintenance guys to come fix one of the cupboards since one of the hinges were loose and this was an easy fix requiring just two *****s. Yesterday I received a statement indicating that the two *****s to fix the cupboard were worth R800 plus an additional admin fee of R115. Now when I try calling Afcho they are giving me a runaround and I have been holding for more than 30 minutes with no luck. If they happen to answer the phone then I referred to multiple with no luck. The general maintenance of this company is horrible, takes too long and very expensive for no reason. My contact is ***.