ETUDE , MIDRAND

Subject: Urgent Formal Complaint – ******** Billing, Lockout, and Harassment at Etude, Midrand

To Whom It May Concern,

I am writing to formally lodge a serious complaint regarding the unacceptable treatment I have received as a tenant at Etude, Midrand. The conduct of the managing agent, Rosehill, and the handling of my tenancy have been both distressing and in violation of tenant rights.

Upon returning from my December holidays, I was shocked to find that the locks to my unit had been changed without prior notice, and the front door was broken. I was left waiting outside my own home for over six hours, unable to gain access, while your staff attempted to resolve what they claimed was a rent referencing issue. However, I had paid my rent in full and provided proof of payment.

After notifying the caretaker of the broken door, he arranged for a new one to be installed from your offices. Despite not being at fault for the damage, and despite having paid rent in full, I was later billed R4000 for this door — an outrageous and ******** charge.

I made several attempts to raise this issue via email, yet I received no assistance. Even the caretaker acknowledged your error and tried to help resolve the matter, but was ignored like I was.

The most alarming incident happened recently, when I received a call from my child, who was home alone. Your staff arrived and told her to leave the unit so they could change the locks, again attempting to enforce the R4000 charge for a door I did not damage. This is not only traumatic for a child but constitutes harassment and possibly an ******* eviction attempt.