Empty promises

Item: Afhco Property Management
Rating: 1

We have been calling every week because our geyser is not working properly. We are promised a call back every time we call but it never happens. We also told the portfolio manager has not responded and we are still stuck with cold water, how fair is this treatment to us. Rent has to be paid every month on time without the portfolio managers response. Please help us sort this out as winter is fast approaching and we cannot be expected to be patient and wait for the portfolio manager to respond.

Helpful (0)

Replies (4)

Afhco Property Management's replyOfficial

19 Mar 2018, 16:02

Dear Thobile

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

We confirm that M&T will attend to the matter before close of business today.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Your reference number: 154023

Kind Regards

Best regards,

Afhco Property Management's reply19 Mar 2018, 16:02

Official

Dear Thobile

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

We confirm that M&T will attend to the matter before close of business today.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Your reference number: 154023

Kind Regards

Best regards,

's updateReviewer Update

19 Mar 2018, 18:22

Doc came and told us we need to contact plumbing as he thinks the problem is with the element. Still we are stuck with cold water. We are sent from pillar to post as WE now have to contact plumbing why were we not given this information from the onset

's update19 Mar 2018, 18:22

Reviewer Update

Afhco Property Management's replyOfficial

26 Apr 2018, 10:19

Dear Thobile Thank you for your continued communication and patience. We confirm that the matter is being urgently attended to by the relevant portfolio/area managers . Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Your reference number: 154023 Kind Regards

Best regards,

Afhco Property Management's reply26 Apr 2018, 10:19

Official

Best regards,

Afhco Property Management's replyOfficial

17 May 2018, 14:32

Dear Thobile

This is a follow up regarding your query which has since been sorted out. Please advise if we can be of any further assistance or you can review your status as resolved.

Kind Regards,

Best regards,

Afhco Property Management's reply17 May 2018, 14:32

Official

Dear Thobile

This is a follow up regarding your query which has since been sorted out. Please advise if we can be of any further assistance or you can review your status as resolved.

Kind Regards,

Best regards,