1 reviews | Active since Aug 2019
ELECTRICITY CUT OFF -NO FAULT OF TENANTS/OWNERS/COMPLEX ETUDE
Can someone please advise what is going on, we have been cut from by city power and its NO FAULT of ours but between u guys RMS AND CODEX, we have been inconvenienced generators keeps damn tripping, who will pay for damages if any to our appliances, Yesterday we were told its all sorted with City Power and power will be restored but when we got home we still on generators since 10am this morning we were told the guys on site restoring power its now 2.13pm and power is still not restored called customer care they giving me the same lies we were given this morning, the generators have been uninstalled now what , this is an NOT our issue so why am I an paying customer have to put up with this. AFHCO gave us no updates about what is happening. what kind of property company are you, that you don't provide the proper service to your tenants. WHY WAS THE BILLS NOT PAID in the first place. YOU HAD THE AUDACITY OF DELETING MY REVIEWS BUT YOU CANNOT PROVIDE THE SERVICE, you are in breach of your contract!!!!!!
We have been in constant contact with all tenants through sms and had generators running in the absence of electricity supply. The last communication sent to update customers was this morning as follows:
Dear Tenant – UPDATE. COJ technicians will soon switch from generator to normal electricity and expect some disruptions during this process.
Please note we are unable to switch on all at the same time. At the moment Phase 1,2 and 3 is back on and the rest within the next hour.
We apologise for the inconvenience caused.
Kind Regards,
We have been in constant contact with all tenants through sms and had generators running in the absence of electricity supply. The last communication sent to update customers was this morning as follows:
Dear Tenant – UPDATE. COJ technicians will soon switch from generator to normal electricity and expect some disruptions during this process.
Please note we are unable to switch on all at the same time. At the moment Phase 1,2 and 3 is back on and the rest within the next hour.
We apologise for the inconvenience caused.
Kind Regards,
We have adequately responded to your query and should you need any more information and/or assistance; as the matter has been sorted and conventional power restored, please contact us on our customer services platforms i.e e-mail, telephone or whatsapp.
Kind Regards,
We have adequately responded to your query and should you need any more information and/or assistance; as the matter has been sorted and conventional power restored, please contact us on our customer services platforms i.e e-mail, telephone or whatsapp.
Kind Regards,