NC
Nhlamulo C

1 reviews | Active since Feb 2017

27 Jul 2017, 11:55

DSTV STILL SHOWING CONNECTIVITY ERROR

<p>About 20 emails, 10 phone calls later,almost 3 whole weeks and about 5 visits from AfHCO's satellite company; our DSTV a unit 713, Sambro House is STILL only showing about 4 channels and showing a connectivity error, it has become a constance source of frustration, we pay for a Compact Package, and yet we only have access to about 5 channels at most, they come and 'fix' it however when we get home or a couple of hours after we start watching, we are back at sqaure 1, I feel like we have tried everything possible. It might seem like a mere luxury to some, but whenyou are paying for THAT luxury and not getting any kind of satisfaction it becomes really annoying. I am not sure hat has to happen next as we have tried everything.</p>

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Replies (2)
Afhco Property Management
Afhco Property Management's reply27 Jul 2017, 14:34
Official

Dear Nhlamulo

Thank you for your continued communication and patience. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.

The matter is urgently being attended o by the relevant department.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

If you do not get any feedback after 48 working hours, please contact us quoting your reference number: 134453

Kind Regards

Afhco Property Management
Afhco Property Management's reply27 Jul 2017, 16:07
Official

Dear Nhlamulo

Our records indicate that our technicians have been in direct contact with you in order to resolve the matter urgently.

The matter is urgently being attended o by the relevant department.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Your reference number: 134453

Kind Regards