DSTV connection problem

On 9/1/2021 Saturday around 7pm we started experiencing difficulties with our DSTV connection we thought because it was raining I might be because of the weather we left it like that and went to sleep then on Sunday the issue continued, now with error messages 'NO SIGNAL' I then went to the security to report the issue he then advised that I should come back on Monday so the building manager can look at the matter, that was done on Monday 11/01/2021 he came through and check he advised that he has sent an email to the Head office. The building manager is the best since he started here many matters a resolved timeously. Anyway I then on my side decided to send an email to *** and requested help as with my previous experience when it comes to DSTV matters they normally take a long time to assist, previously it took them a week. Gave all details and I got a reply that's feedback would be given to me within 48 working hours I then rep**** to ask how many days is 48 working hours, no feedback received I even sent an email today to find out any update but no feedback has been received, I even went as far as to send a WhatsApp to the number *** but got no feedback. Yhoo so it's actually 4 days without any television that's is okay but I would really like to know when is it getting fixed I use it for entrainment The reference given to me was 277992.I guess the waiting game continues