1 reviews | Active since Nov 2018
Don't care about the tenants
The worst place to rent from! When you have issues they do not assist you. My ceiling caved in on me when I was sleeping it took 2 weeks for them to fix it they did not treat it as a high priority and they still billed me the full rental amount despite it being uninhabitable and has caused me health, respiratory issues. On the portal when I logged this complaint it gets escalated to Mr P Uys who hasn't assisted me. The communication is terrible you constantly have to chase them to get answers and assistance.
This is the email I sent end of September and still no correspondence "I am writing to formally lodge a complaint regarding the structural failure of the ceiling in my rental unit, the subsequent delay in repairs, and the unfair billing of full rent for the affected period. Background of the Issue: On 9 September 2026, the ceiling in my unit collapsed. This created an inherently dangerous, hazardous, and uninhabitable living environment. I immediately notified you of the incident and requested to be temporarily moved into an alternative vacant unit within the premises while repairs were conducted. This request was refused. The repairs were only completed on 22 September 2026, meaning I was forced to live in a structurally compromised and unsafe environment for nearly two weeks. Legal Grounds under the Rental Housing Act: Under Section 4(5)(c) of the Rental Housing Act 50 of 1999 (as amended), a tenant has the right to privacy and the right to live in a habitable dwelling. Furthermore, South African common law and the Act place a strict obligation on the landlord to maintain the property in a state fit for the purpose for which it was let. By failing to execute urgent repairs timeously and forcing me to remain in a dangerous environment while refusing available alternative housing, you have breached your statutory and contractual duties, constituting an unfair practice. When a tenant is deprived of the full use and enjoyment of the leased property due to material defects not caused by their own doing, they are legally entitled to a proportional reduction in rent (rental remission)."
Dear Tenant,
Our records indicate that we are currently awaiting an additional quotation for the necessary repairs to the ceiling.
Please be advised that the cost of the approved ceiling repairs will be borne by contractors. We will provide you with a further update once the quotation has been received and the necessary arrangements have been made.
Thank you for your patience and cooperation.
Kind regards,
Dear Tenant,
Our records indicate that we are currently awaiting an additional quotation for the necessary repairs to the ceiling.
Please be advised that the cost of the approved ceiling repairs will be borne by contractors. We will provide you with a further update once the quotation has been received and the necessary arrangements have been made.
Thank you for your patience and cooperation.
Kind regards,
We hereby confirm that our feedback has already been communicated to you via email at your designated email address.
We hereby confirm that our feedback has already been communicated to you via email at your designated email address.
We hereby confirm that multiple responses have been provided in relation to the matters raised and that the relevant issues have been duly escalated for further consideration and appropriate action. We further confirm that all reasonable steps have been taken to address the concerns raised and that the necessary assistance has been provided in this regard.
We hereby confirm that multiple responses have been provided in relation to the matters raised and that the relevant issues have been duly escalated for further consideration and appropriate action. We further confirm that all reasonable steps have been taken to address the concerns raised and that the necessary assistance has been provided in this regard.