1 reviews | Active since May 2017
Don't stick to their own rules in their agreements
<p>I am very appalled and shocked at how Afhco is swallowing up our deposit money. We sign a lease agreement with all the terms and conditions. When it comes to us cancelling our lease contract after actually giving them the 20 days notice (as per the lease agreement) and the lease agreement states that "if the tenant cancels the lease with the Landlord before the end of the initial period, the tenant agrees that the landlord will be entitled to charge the tenant a reasonable penalty" But no according to them reasonable means you forfeit the whole deposit. They are a bunch of ****** and they have the worst customer service ever. They cannot even quote which clause in the lease agreement states that you forfeit your deposit, yet they tell me of the consumer protection act of which it states the same thing as the lease agreement which is a reasonable penalty as nothing points out to forfeiting my deposit instead they are supposed to be paying me the interest earned on my deposit as this money is in an interest bearing trust account, now they running away from giving me my hard earned money.</p> <p> </p> <p>These people need to be shut down because in each and every complaint they are robbing someone of their deposit money or admin money. They should be closed down.</p> <p> </p> <p>I am definitely taking this further/forward as I feel they have gotten away with this quite a number of times because we as their tenants just keep quiet and walk away.</p> <p> </p> <p>#BRINGBACK MYDEPOSIT</p> <p>#CLOSEDOWNTHISMONEYGRABBINGBUSINESS</p> <p>#AFHCOYOKUNUKHA</p>
Dear Sinazo,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query has been escalated to our credit control department. I will contact you with feedback within 48 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 128889
Kind Regards
Dear Sinazo,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
Your query has been escalated to our credit control department. I will contact you with feedback within 48 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
If you do not get any feedback after 48 working hours, please contact us quoting your reference number : 128889
Kind Regards
