NM
Naomi M

1 reviews | Active since Jun 2020

10 Jun 2020, 12:58

Disrespectful and insincere. Deposit not paid by Afhco.

This company has not respect or regard for the tenants they are supposed to provide service to. When I cancelled a lease and vacated the apartment I was staying in, I then expected to receive back my deposit because I had looked after the property quite well and no major maintenance was required. Instead I was put through weeks of delays where I was sent back and forth from one consultant to another, being told about missing documents that were required that they had actually not given to me. Then after many failed attempts I got hold of a manager who approved the deposit payment. This payment was late and only 50% of my deposit was given to me, with no reasons provided for this deduction. After many more attempts to communicate with them I was then told it was for the cost of re-painting the apartment. That response was completely insincere because the cost of painting the space I was living in would never have been that high. If anything, very little maintenance would have been needed and all those issues had already been reported to them prior to my leaving.

I have never experienced such ********* and underhanded service before in my life and it is clear that Afhco has no respect for the tenants they serve, and the numerous complaints against them are a clear indication of this fact.

I am demanding that my deposit be paid in full.

0
Replies (1)
Afhco Property Management
Afhco Property Management's reply10 Jun 2020, 18:46
Official
Dear Naomi M,

Thank you for your communication.

Your query has been appropriately escalated and is receiving urgent attention. We will  contact you with feedback within 48 working hours.

Kind Regards,