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1 reviews | Active since Feb 2017

28 Mar 2019, 07:54

Disgusting communication and service levels

We have reported the door frame coming off the wall cupboard and wardrobe hinges falling apart and a crack that was fixed a while back we are told a consultant will respond within 48 hours but 3 weeks later still nothing the lines are answered as they are experiencing high call volumes and emails do not help either

0
Replies (10)
Afhco Property Management
Afhco Property Management's reply28 Mar 2019, 08:15
Official
 Dear Thobile,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Please provide your unit number and building name for further and urgent assistance.  Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  
Kind Regards ----------------------------------------------------------------------------------------------------------------  
's update28 Mar 2019, 08:22
Reviewer Update
Etude unit 108
Afhco Property Management
Afhco Property Management's reply28 Mar 2019, 09:02
Official
 Dear Thobile,  Thank you for your continued communication and patience.  Your query/request has been escalated to the portfolio/area managers of your building for urgent assistance and we will give feed back within 7 working days.   Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
's update28 Mar 2019, 09:43
Reviewer Update
Another 7 days on top of 3 weeks classic
Afhco Property Management
Afhco Property Management's reply28 Mar 2019, 10:29
Official
We confirm that the matter is being urgently attended to and we will give fee back once received within 3 - 7 working days.
Afhco Property Management
Afhco Property Management's reply08 Apr 2019, 16:23
Official
Dear Thobile
 This is a follow up regarding your query which has since been sorted out.  Please advise if we can be of any further assistance or you can review your status as resolved.  Kind Regards, 
Afhco Property Management
Afhco Property Management's reply09 Apr 2019, 14:49
Official
We confirm that we were struggling with access into the unit,however the issues will be resolved during the course of tomorrow.
's update13 May 2019, 15:22
Reviewer Update
Issues are still no resolved please can we get help
Afhco Property Management
Afhco Property Management's reply13 May 2019, 16:02
Official
 Dear Thobile,  Thank you for your continued communication and patience.  Your query/request has been re-escalated to the portfolio/area managers of your building for further and urgent assistance.   Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
Afhco Property Management
Afhco Property Management's reply20 May 2019, 16:18
Official
Dear Vuyisile,   Following our previous communication. 
We confirm all maintenance issues should be resolved by end of June 2019. 

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards ,