CH
Claudio H

1 reviews | Active since Jun 2023

26 Nov 2025, 20:20

DEPOSIT REFUND REFUSED TO PAYBACK 2ND TIME.

AFCHO REFUSED TO PAY BACK MY DEPOSIT REFUND THE 2ND TIME AND CHARGING US FOR OLD UNIT REPAIRES AND PAINTING WHICH THEY NEVER MAINTAIN YEARLY.I MOVED TO THE 3RD UNIT INTERNALLY AND BOTH OCCATIONS I HAVE BEEN TRAPPED THEY DO INSEPCTIONS BUT REFUSED TO PAY URE DEPOSIT BACK THE 1 SAYS IT WAS TRANFERED TO THE NEXT UNIT THE OTHER TELLS U THAT U NEED TO PAY THE NEW UNITS DEPOSIT NOW IM STRUGGLING TO GET MY MONEY BACK I HAD TO BORROW FOR HOLDING DEPOSIT AS WELL EVEN IF IT WAS AN INTERNAL TRANFER, VERY UNPROFFESION PEOPLE ACCOUNTS DEPARTMENT AND HEAD OFFICE DONT KNOW WHAT THEY DOING, WHEN U MOVE IN THEY DONT PAINT BUT WHEN U MOVE OUT THEY CHARGE YOU FOR NEW PAINT AND TOILET SEATS TILES AND DOORS THINK TWICE BEFORE LOOKING AT THERE WEBSITE OF 25% BACK ITS A ****.VERY LOYAL AND UNHAPPY TENANT HERE AND DISSAPOINTED IN HOW AFCHO HOLDINGS CONDUCT THERE BUSINESS AND DONT GET BACK TO U EVEN AFTER I SEND POP'S AND EMAIL WIHT DAMAGES WHEN I MOVED IN I HAD TO FIX IT MYSELF.

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Replies (1)
Afhco Property Management
Afhco Property Management's reply28 Nov 2025, 08:21
Official
Hi Claudio, We acknowledge receipt of your message and the concerns raised regarding your deposit refund and related charges. Please be assured that we are investigating this matter urgently. One of our Customer Services Representatives will contact you directly with feedback. Should you not receive any feedback within 48 working hours, kindly reach out to us at *** so we can escalate the matter promptly.Thank you for bringing this to our attention. Your case ref number is *** :