ZM
Zelda M

1 reviews | Active since Sept 2017

14 Feb 2018, 12:15

deposit refund impilo

afcho is pathetic always when you move out they take forever to pay back the refund. I moved out 31 January 2017 and everything was signed and submitted and served notice the whole of January and left their flat in good condition and now today is the 14th and still no deposit has been paid to my account and on the moving out list it takes 7 working days for them to pay out. and when I call the call centre they put me on hold forever and then hang up. I don't owe you afcho always paid your rent on time but why do you always give me hurtle when it comes to paying me back my deposit this is an inconvenience mxm. no one bothers to communicate with me. today I called only to be told money will reflect next week what **** is this really. I want my money paid today latest tomorrow afternoon.

regards ****ed off

0
Replies (2)
Afhco Property Management
Afhco Property Management's reply14 Feb 2018, 15:14
Official

Dear Zelda

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

We further confirm that all has been processed and funds will be transferred into your account no later than Thursday the 15th of February 2018.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Your reference number is: 151199

Kind Regards

ZM
Zelda M's update14 Feb 2018, 15:18
Reviewer Update
however that is late, why do you write 7 working days and you don't keep your promise today is the 10th day?