ZM
Zonke M
1 reviews | Active since Jun 2014
21 Jul 2020, 13:17
Deposit refund
I am still awaiting for my deposit refund, I received a text from Portfolio department confirming there won’t be any charges on my move out and ever since then I heard nothing. I’ve been writing and asking for way forward and had no feedback. I enjoyed my stay in Stuttaford and never had any issues, this is disappointing me now.
Helpful (0)
Replies (19)0
Replies (19)
Afhco Property Management's replyOfficial
21 Jul 2020, 14:18Dear Zonke,
Thank you for contacting us.
Please provide your unit number and building name for further and urgent assistance.
Kind Regards,
Thank you for contacting us.
Please provide your unit number and building name for further and urgent assistance.
Kind Regards,
Afhco Property Management's reply21 Jul 2020, 14:18
Official
Dear Zonke,
Thank you for contacting us.
Please provide your unit number and building name for further and urgent assistance.
Kind Regards,
Thank you for contacting us.
Please provide your unit number and building name for further and urgent assistance.
Kind Regards,
ZM
Zonke M's updateReviewer Update
21 Jul 2020, 14:22Hi,
Stuttaford House, unit 406.
Upon checking my account portal with you, it shows that a deposit allocation was done yesterday. There’s a credit balance of 5.5k
What I want to know is when will these funds be refunded to my banking account? There is no communication at all from your side.
Stuttaford House, unit 406.
Upon checking my account portal with you, it shows that a deposit allocation was done yesterday. There’s a credit balance of 5.5k
What I want to know is when will these funds be refunded to my banking account? There is no communication at all from your side.
ZM
Zonke M's update21 Jul 2020, 14:22
Reviewer Update
Hi,
Stuttaford House, unit 406.
Upon checking my account portal with you, it shows that a deposit allocation was done yesterday. There’s a credit balance of 5.5k
What I want to know is when will these funds be refunded to my banking account? There is no communication at all from your side.
Stuttaford House, unit 406.
Upon checking my account portal with you, it shows that a deposit allocation was done yesterday. There’s a credit balance of 5.5k
What I want to know is when will these funds be refunded to my banking account? There is no communication at all from your side.
Afhco Property Management's replyOfficial
21 Jul 2020, 15:04Hi
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
You have signed the snag (check) move out list.
There are no damages to your unit (where damages exist this can take up to fourteen days).
There are no arrears on your account.
You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
Proof of current banking details have been attached.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
You have signed the snag (check) move out list.
There are no damages to your unit (where damages exist this can take up to fourteen days).
There are no arrears on your account.
You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
Proof of current banking details have been attached.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply21 Jul 2020, 15:04
Official
Hi
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
You have signed the snag (check) move out list.
There are no damages to your unit (where damages exist this can take up to fourteen days).
There are no arrears on your account.
You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
Proof of current banking details have been attached.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
YOUR DEPOSIT IS REFUNDABLE WITHIN 7 WORKING DAYS PROVIDED THAT:
You have signed the snag (check) move out list.
There are no damages to your unit (where damages exist this can take up to fourteen days).
There are no arrears on your account.
You have served the term of your lease (a penalty or forfeiture will apply where this is not the case).
Proof of current banking details have been attached.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
ZM
All this has been done and it’s been more than damn 7 - 14 “working” days
All I want to know is when am I going to be refunded my money, not this nonsense.
Zonke M's updateReviewer Update
21 Jul 2020, 15:23You are starting to **** me off now, I moved out of Stuttaford on the 29 June. I was advised of all this process and acted accordingly.
- I signed the snag
- Your Portfolio department confirmed there are no damages, therefore I won’t accumulate any charges (case no:247686)
- I’ve never paid late within the 2yrs I spent there
- I have fully served the term of lease
- And attached my banking details to your snag and gave them to your building manager
All this has been done and it’s been more than damn 7 - 14 “working” days
All I want to know is when am I going to be refunded my money, not this nonsense.
ZM
Zonke M's update21 Jul 2020, 15:23
Reviewer Update
You are starting to **** me off now, I moved out of Stuttaford on the 29 June. I was advised of all this process and acted accordingly.
- I signed the snag
- Your Portfolio department confirmed there are no damages, therefore I won’t accumulate any charges (case no:247686)
- I’ve never paid late within the 2yrs I spent there
- I have fully served the term of lease
- And attached my banking details to your snag and gave them to your building manager
All this has been done and it’s been more than damn 7 - 14 “working” days
All I want to know is when am I going to be refunded my money, not this nonsense.
ZM
Zonke M's updateReviewer Update
21 Jul 2020, 15:26This is starting to annoy me now and I’m never going to consider your apartments in future. You’re inconsiderate that we also affected by the virus and have bills to settle with the money that you’re keeping to yourselves. That’s my money and I’m tired of playing nice now, please refund it ASAP.
While at it, get me someone who knows his or her job there cause I told you on the portal I can see deposit allocation and a credit balance (money owed to me)
Therefore, I want to know when will that be refunded to my bank account. Not this nonsense you telling me which I’ve already done.
While at it, get me someone who knows his or her job there cause I told you on the portal I can see deposit allocation and a credit balance (money owed to me)
Therefore, I want to know when will that be refunded to my bank account. Not this nonsense you telling me which I’ve already done.
ZM
Zonke M's update21 Jul 2020, 15:26
Reviewer Update
This is starting to annoy me now and I’m never going to consider your apartments in future. You’re inconsiderate that we also affected by the virus and have bills to settle with the money that you’re keeping to yourselves. That’s my money and I’m tired of playing nice now, please refund it ASAP.
While at it, get me someone who knows his or her job there cause I told you on the portal I can see deposit allocation and a credit balance (money owed to me)
Therefore, I want to know when will that be refunded to my bank account. Not this nonsense you telling me which I’ve already done.
While at it, get me someone who knows his or her job there cause I told you on the portal I can see deposit allocation and a credit balance (money owed to me)
Therefore, I want to know when will that be refunded to my bank account. Not this nonsense you telling me which I’ve already done.
ZM
Zonke M's updateReviewer Update
21 Jul 2020, 15:45Proper feedback please, I’m waiting.
ZM
Zonke M's update21 Jul 2020, 15:45
Reviewer Update
Proper feedback please, I’m waiting.
Afhco Property Management's replyOfficial
21 Jul 2020, 16:47We are urgently attending to your query.
Afhco Property Management's reply21 Jul 2020, 16:47
Official
We are urgently attending to your query.
ZM
Zonke M's updateReviewer Update
21 Jul 2020, 16:58Awaiting feedback then. I can’t be singing same song everyday with no feedback from you, I want this resolved
ZM
Zonke M's update21 Jul 2020, 16:58
Reviewer Update
Awaiting feedback then. I can’t be singing same song everyday with no feedback from you, I want this resolved
Afhco Property Management's replyOfficial
22 Jul 2020, 07:30An urgent request has been appropriately escalated to our debtors department and is receiving urgent attention.
Afhco Property Management's reply22 Jul 2020, 07:30
Official
An urgent request has been appropriately escalated to our debtors department and is receiving urgent attention.
ZM
Zonke M's updateReviewer Update
22 Jul 2020, 09:36Sure
ZM
Zonke M's update22 Jul 2020, 09:36
Reviewer Update
Sure
ZM
Zonke M's updateReviewer Update
22 Jul 2020, 13:56No direction still?
ZM
Zonke M's update22 Jul 2020, 13:56
Reviewer Update
No direction still?
Afhco Property Management's replyOfficial
22 Jul 2020, 21:06One of our Customer Services Rep will contact you with feedback during office hours.
Kind Regards,
Kind Regards,
Afhco Property Management's reply22 Jul 2020, 21:06
Official
One of our Customer Services Rep will contact you with feedback during office hours.
Kind Regards,
Kind Regards,
ZM
Zonke M's updateReviewer Update
22 Jul 2020, 21:12When? I don’t understand what’s so difficult in refunding my deposit. You’re inconsiderate, I’m going to find a way to escalate this further tomorrow if my refund is not processed. I’m tired of your empty promises
ZM
Zonke M's update22 Jul 2020, 21:12
Reviewer Update
When? I don’t understand what’s so difficult in refunding my deposit. You’re inconsiderate, I’m going to find a way to escalate this further tomorrow if my refund is not processed. I’m tired of your empty promises
Afhco Property Management's replyOfficial
23 Jul 2020, 14:04We have since appropriately re-escalated to our debtors department and is receiving urgent attention.
Afhco Property Management's reply23 Jul 2020, 14:04
Official
We have since appropriately re-escalated to our debtors department and is receiving urgent attention.
ZM
Zonke M's updateReviewer Update
23 Jul 2020, 14:59I received a missed call from ***, I called back and spoke with a consultant who says she doesn’t know the reason for the call. Can you please get someone dealing with my account to call back urgently
ZM
Zonke M's update23 Jul 2020, 14:59
Reviewer Update
I received a missed call from ***, I called back and spoke with a consultant who says she doesn’t know the reason for the call. Can you please get someone dealing with my account to call back urgently
Afhco Property Management's replyOfficial
23 Jul 2020, 15:17Our consultant will contact you shortly and confirm that management is urgently attending to your deposit refund.
Afhco Property Management's reply23 Jul 2020, 15:17
Official
Our consultant will contact you shortly and confirm that management is urgently attending to your deposit refund.
ZM
Zonke M's updateReviewer Update
24 Jul 2020, 09:40Can this be wrapped up today? I’m still waiting for the feedback
ZM
Zonke M's update24 Jul 2020, 09:40
Reviewer Update
Can this be wrapped up today? I’m still waiting for the feedback
Afhco Property Management's replyOfficial
24 Jul 2020, 17:01We confirm that your deposit refund has been processed already. It is just a delay due to working remotely because of the pandemic. We sincerely apologise for the inconvenience caused as a result.
Afhco Property Management's reply24 Jul 2020, 17:01
Official
We confirm that your deposit refund has been processed already. It is just a delay due to working remotely because of the pandemic. We sincerely apologise for the inconvenience caused as a result.
ZM
Zonke M's updateReviewer Update
24 Jul 2020, 17:06Thank you, will advise once it’s reflecting on my side.
ZM
Zonke M's update24 Jul 2020, 17:06
Reviewer Update
Thank you, will advise once it’s reflecting on my side.