Deposit Refund.

So i was staying at Sambro House Unit 0213. left the building on the 2023/11/30.

after moving out, all checks were done. was told that the Deposit will be prosed after 7 working days. here i am today, back and forth with calls and emails. all i am being told is that the matter has been escalated to the relevant department.

my proof of banking details were asked 4 times, every time i do a follow up.

the Service consultants are very rude. its not fair because when you move in the deposit is required and non negotiable but after moving out you have to suffer to get your money back.

its difficult to speak to the "manager". all you will hear is "we have escalated your matter to the correct department".

I had spoken to Salome Mokoena, Karabo very rude guy. and Noluthando Tshabalala, all 3 agents failed to resolve my query.

back and forth, back and forth.

i need help.