SM
Sereko M

1 reviews | Active since Apr 2019

22 Nov 2019, 09:32

Deposit Refund

This guys are croocks, I have had to call their offices more than 5 times requesting for my deposit refund, every time i get told money has been paid it will reflect within 48 hours, mind you this is the 3rd week as I write this, yet their initial promise was that I will get my deposit within 7 business day.

This is frustrating, Afcho please keep your promise and pay back my deposit. Ive never delayed or missed my monthy rental fee.

I dont get why you guys are being so unprofessional.

0
Replies (4)
Afhco Property Management
Afhco Property Management's reply22 Nov 2019, 10:03
Official
Good day Sereko M,

Please provide your unit number and building name for further and urgent assistance.

Kind Regards,
Afhco Property Management
Afhco Property Management's reply22 Nov 2019, 11:38
Official
Dear Sereko M, 

Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  

We are urgently attending to your query and you will be provided with feed back before close of business today.  

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  

Kind Regards, 
Afhco Property Management
Afhco Property Management's reply22 Nov 2019, 12:11
Official
Please urgently forward your bank statement to our customer services e-mail address as per your request to our debtors department.
Afhco Property Management
Afhco Property Management's reply22 Nov 2019, 13:51
Official
We confirm receipt of your banking details and are urgently attending to your deposit refund.