Delayed Deposit Refund & *********** Consultant

Its highly frustrating to be calling the customer service department and the consultant Khosi Linda responds with nonchalance "I don’t know" and "I don’t know what you want me to say" I am calling in to find out why is AHFCO delaying to refund us the deposit. She then went on saying that they haven’t received the reading on the water meter, after informing her that I am absolutely sure the building manager has sent everything she quickly corrected herself saying that actually its the utilities department that hasn’t sent the information. I don’t think anybody would take time to call in for fun but rather for answers. I was told by her to contact customer service because she doesn't have answers and to contact management, then what is her purpose? She doesn't have any idea how long it will take to resolve and the 7 days that's actually stated on the notice is not really how long the process takes because it takes longer. I have moved out of Stuttafords House apartment 303 on the 30th Jan 2020 and expected the refund to be in my account after 7 working days as per the letter I received. I have followed everything stated on that letter therefore I don’t see why the refund hasn’t been processed. I absolutely enjoy living at Stuttafords House, its clean and comfortable but their customer care has terrible service. Its quite disappointing.