GN
Gracious N

1 reviews | Active since Jun 2016

01 Jun 2016, 12:38

Day light ******* and incompetence at high level.

<p>On the 5th of may 2016 i went to afcho offices in Jhb to sign the moved out form. On the form I noticed that I was charged R425.00 for cupboard strip damage and R850.00 for the nob on tap mixer. When I ask the consultant she said to me i am not going to be charged for the cupboard strip because it was damaged by water and afcho management were aware of the floods that happened at cavendish house. For the nob on the tap mixer, I told the consultant that I don't know what they were talking about hence I have sent and called afcho customer services on occasions to do follow up on the charges and requested a copy of what I have signed when I move in and out to compare. Up to today I did not received any feedback. I called again yesterday and I was advised that the query is with there area manager ,the consultant told me he will call me back.I am still waiting for the call until today. I was refunded R1300 instead of R3200.00. I submitted my notice for the month of april on the 23rd of march to the building manager but i was charged R625 for late notice. This is pathetic. May I please have my refund in full ASAP as would like to use my money.</p>

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Replies (1)
Afhco Property Management
Afhco Property Management's reply03 Jun 2016, 06:58
Official

Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.

We confirm that the query is being urgently attended to by the area manager and will get back to you before close of business today.

Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.

Kind Regards