1 reviews | Active since Jun 2016
Day light ******* and incompetence at high level.
<p>On the 5th of may 2016 i went to afcho offices in Jhb to sign the moved out form. On the form I noticed that I was charged R425.00 for cupboard strip damage and R850.00 for the nob on tap mixer. When I ask the consultant she said to me i am not going to be charged for the cupboard strip because it was damaged by water and afcho management were aware of the floods that happened at cavendish house. For the nob on the tap mixer, I told the consultant that I don't know what they were talking about hence I have sent and called afcho customer services on occasions to do follow up on the charges and requested a copy of what I have signed when I move in and out to compare. Up to today I did not received any feedback. I called again yesterday and I was advised that the query is with there area manager ,the consultant told me he will call me back.I am still waiting for the call until today. I was refunded R1300 instead of R3200.00. I submitted my notice for the month of april on the 23rd of march to the building manager but i was charged R625 for late notice. This is pathetic. May I please have my refund in full ASAP as would like to use my money.</p>
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
The matter is being urgently attended to by the area manager of your building and ill give feed back before close of business today.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Best Regards
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
The matter is being urgently attended to by the area manager of your building and ill give feed back before close of business today.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Best Regards
As per our previous communication, the matter was attended to by the Area Manager and the previous decision stands – that your signed move in snag(check) list indicates that you confirmed that the unit was all in order when you moved in but there were repairs to be done upon moving out. Hence the charges.
For ease of reference, please note that your snag move in and snag move out is available for you on request.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Best Regards
As per our previous communication, the matter was attended to by the Area Manager and the previous decision stands – that your signed move in snag(check) list indicates that you confirmed that the unit was all in order when you moved in but there were repairs to be done upon moving out. Hence the charges.
For ease of reference, please note that your snag move in and snag move out is available for you on request.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Best Regards
I am not sure how i should request the snag out because I did request it telephonically and via email but until to date I haven't received it.I personally handed over my notice to the building manager before april starts why am I then charged R625.00 for late notice?
I am not sure how i should request the snag out because I did request it telephonically and via email but until to date I haven't received it.I personally handed over my notice to the building manager before april starts why am I then charged R625.00 for late notice?
We apologise sincerely for the delay in providing feedback as the matter was still being examined.
The matter was re-escalated to the area manager of your building who advised that the pro-rate amount R651.58 will be reversed due to the fact that the notice was received in March.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Kind Regards
We apologise sincerely for the delay in providing feedback as the matter was still being examined.
The matter was re-escalated to the area manager of your building who advised that the pro-rate amount R651.58 will be reversed due to the fact that the notice was received in March.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Kind Regards
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
Please accept our sincere apologies for the delay in processing your refund.
We confirm your deposit has been processed and will be transferred to your bank account no later than Friday the 15 of July 2016.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Kind Regards
**********
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
Please accept our sincere apologies for the delay in processing your refund.
We confirm your deposit has been processed and will be transferred to your bank account no later than Friday the 15 of July 2016.
Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***.
Kind Regards
**********
Good day,
Thank you.I don't think I Will ever need assistance or refer a client to afcho in future.
The service is pathetic.
Kind regards
Gracious Ngomani.
Good day,
Thank you.I don't think I Will ever need assistance or refer a client to afcho in future.
The service is pathetic.
Kind regards
Gracious Ngomani.