Customer Service is horrible

I moved out of Afhco property at building Legae unit 210 on the 29/11/2018 and I was advised that should there be no damage to the property I should be getting my deposit refund in 3-7 working days. I advised that I need to send my bank statement, the cancellation form and sign the smag form which I did. On the 06/12/2018 I contacted the customer care and I was advised that My refund was in progress. I was however surprised to receive an SMS advising me that I need to send my stamped bank statement and when I contacted the customer care I was advised that all is in order, nor was I advised that I need to send them a bank statement that a taller stamped as when I was moving in I provided them with the same bank statement however when I need my refund I get stories.

Secondly: I sent my banking statement and asked when I will receive my refund and Lebo Responded with the below message.

Lebo Raphuthi ********** 8:32 AM (4 hours ago) to me

Good Day

Thank you for contacting us. We, at Afhco value your communication and take pride in attending to your query as speedily as possible.

Kindly be advised that you will be refunded within the next 7-14 working days.

Should you need any further assistance or require any additional information, do not hesitate to contact us at ********** or telephonically on ***. Kind Regards Lebo Raphuthi

I than asked her 7 days starting from which date and I have not received feedback, I then called and spoke to Kamugelo who advised me that 7 days starting from today (the day they received my bank statement) so basically I need to wait more or less 21 days to get my refund and there is no damage to the unit.

No where in the form states that I may get my refund in 7-14 working days, the forms I signed advised that I will be getting my refund within 7 working days providing that there are no damages at the unit which is the case.

Please may I get my refund and stop giving me the run around as when I paid the deposit I did not give you the run around.

Regards