Complaint In Regards To Thando

I've called in on Tuesday (28/01/2025) as my statement for January reflects my water and utilities amount being almost 5 times the normal rate. I escalated it to my complex care taker, and he couldnt be bothered. So I called afcho and was assisted by an agent named Thando.

She explained everything to me and when ii asked a SIMPLE question regarding something I was unsure about, she started being extremely rude and hung up before I could continue to explain my question. It's been a damn week and I still have not gotten feedback... Contacted afcho 4 freaking times today... Trying to be transferred to the correct department. By the 3rd time I've had enough because my call keeps cutting... The 4th time, it was just my luck getting Thando once again. I am honestly not pleased... She is rude and doesn't having any respect for her customers at all... We don't call afcho just for nothing. Clearly something is not right, that's why we're calling. And to still be spoken to by someone who isn't making anything better and just thinks it's okay to be rude to clients. No guys... Do the right thing, honestly! Train your people better!