1 reviews | Active since Nov 2017
Complain
I got a letter today that states that "despite numerous general notices and warnings, i have granted access to my visitor forcefully ". This is the first letter i got from afhco that says i must pay R250.00 for that.my question is where did the other numerous letters go and what where the warnings on them, secondly out of 3 other security guards why is there only one person who has this kind of a complain. The security Guard by the name of Mary Ndima sent a false statement to the afhco offices and they believed what she had to say without even hesitating. What would really make me happy is clearify all the warnings that i got before and clearify why am i getting the last warning and this typical fine.
Dear Boipelo,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
For the sake of ensuring your safety, family members and that of the other tenants, we are very strict about overcrowding, sub-letting and visits. In order to ensure that the building is monitored properly, that you, your sub-tenant and visitor/s are not only safe inside the building but enjoy your stay in your home, all our concierges are instructed to adhere to the rules governing access/visitors to all our buildings. See visitors’ guideline below.
Furthermore, to prevent all the misfortunes associated with uncontrolled access/visitors to residential buildings (theft, vandalism, violence etc. ) and again for your safety, all our buildings have biometric (fingerprint) access control and visitors’ log book and rules. All tenants are required to register their fingerprint when moving in and continuously need to scan their finger each time they want to enter the building as well as adhering to all rules associated with visits.
It is against this background that as our valued customer and as the best way forward, we urge you to abide by our access/visitors rules and co-operate with those entrusted with the safety of your building so as to help us monitor and keep the building safe at all times. Please note that, we will further inspect the circumstances leading to the letter you received and will provided conclusive feedback in the next 48 working hours.
1. Right of admission is reserved.
2. Security has the right to search all visitors.
3. Daily visiting hours are strictly from 09 AM TO 10 PM.
4. All visitors are required to produce a valid RSA ID or Passport before entry is allowed.
5. Should you not have an ID or Passport, entry will be prohibited. No ID or Passport – No entry.
6. All visitors arriving in cars to report at reception first. .
7. All visitors are required to abide and are bound by all building rules.
TYPE OF VISITOR
REQUIREMENTS
Daily Visitor
Valid ID/ Passport – 09:00 -22:00
Sleep Over Visitor
Valid ID/ Passport – Maximum 2 nights
Temporary Visitor
Valid ID/ Passport - Maximum 14 nights
Note that all visitors will only be allowed access once met by the tenant at reception. No visitors will be allowed to sleep over once the unit is at full capacity (see access rules).
A fine of R250.00 will be charged to your account for the following transgressions, and without further notice:
1. Any unauthorised visitor.
2. A visitor staying over the allowed period.
3. A daily visitor sleeping over without permission.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Thank you and regards,
Dear Boipelo,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
For the sake of ensuring your safety, family members and that of the other tenants, we are very strict about overcrowding, sub-letting and visits. In order to ensure that the building is monitored properly, that you, your sub-tenant and visitor/s are not only safe inside the building but enjoy your stay in your home, all our concierges are instructed to adhere to the rules governing access/visitors to all our buildings. See visitors’ guideline below.
Furthermore, to prevent all the misfortunes associated with uncontrolled access/visitors to residential buildings (theft, vandalism, violence etc. ) and again for your safety, all our buildings have biometric (fingerprint) access control and visitors’ log book and rules. All tenants are required to register their fingerprint when moving in and continuously need to scan their finger each time they want to enter the building as well as adhering to all rules associated with visits.
It is against this background that as our valued customer and as the best way forward, we urge you to abide by our access/visitors rules and co-operate with those entrusted with the safety of your building so as to help us monitor and keep the building safe at all times. Please note that, we will further inspect the circumstances leading to the letter you received and will provided conclusive feedback in the next 48 working hours.
1. Right of admission is reserved.
2. Security has the right to search all visitors.
3. Daily visiting hours are strictly from 09 AM TO 10 PM.
4. All visitors are required to produce a valid RSA ID or Passport before entry is allowed.
5. Should you not have an ID or Passport, entry will be prohibited. No ID or Passport – No entry.
6. All visitors arriving in cars to report at reception first. .
7. All visitors are required to abide and are bound by all building rules.
TYPE OF VISITOR
REQUIREMENTS
Daily Visitor
Valid ID/ Passport – 09:00 -22:00
Sleep Over Visitor
Valid ID/ Passport – Maximum 2 nights
Temporary Visitor
Valid ID/ Passport - Maximum 14 nights
Note that all visitors will only be allowed access once met by the tenant at reception. No visitors will be allowed to sleep over once the unit is at full capacity (see access rules).
A fine of R250.00 will be charged to your account for the following transgressions, and without further notice:
1. Any unauthorised visitor.
2. A visitor staying over the allowed period.
3. A daily visitor sleeping over without permission.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Thank you and regards,