Charged for services I never requested

Item: Afhco Property Management
Rating: 1
Author: Orapeleng M

Upon receiving my bill in July,I noticed that I had been charged for unblocking the kitchen sink and an accompanying admin charge. Immediately I queried this with customer service both through emails and through calling them because I never requested maintenance and my kitchen sink was never blocked. Since July I've been told that Pieter Uys is busy,the query has been forwarded to him for investigation. I've tried to get hold of said Pieter Uys to no avail. I've been trying to get this sorted out since July 2019. I've emailed,called about a million times and even took myself to their offices and still this hasn't been sorted out. Today I received a letter of demand for the exact charges that I've been querying for over 3 months. I've said it once before and I'm saying it again: Afhco has THE WORST customer services in the entire world. Now I'm being punished for mistakes and delays happening on their side. Extremely unhappy.

Helpful (0)

Replies (4)

Afhco Property Management's replyOfficial

14 Oct 2019, 13:12

Dear O****leng M, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. The query has been appropriately escalated and receiving urgent attention. You will be provided with feedback as soon as possible. Should you need any further assistance or require any additional information, do not hesitate to contact us.
Kind Regards

Afhco Property Management's reply14 Oct 2019, 13:12

Official

Afhco Property Management's replyOfficial

15 Oct 2019, 16:42

Dear O****leng M,

After a thorough investigation it was revealed that your kitchen drain, hence the charges.

For ease of reference the job/card invoice is available on requested from our customer services department. Should you need any further assistance or require any additional information, do not hesitate to contact us. Kind Regards

Afhco Property Management's reply15 Oct 2019, 16:42

Official

Orapeleng M's updateReviewer Update

22 Oct 2019, 18:21

I never requested unblocking of a drain because my drain was never blocked. Also,the invoice you have sent was not signed by me. None of the signatures match the signatures of the leaseholder. How is this then a valid invoice? How did I approve of this if I never signed it?

Orapeleng M's update22 Oct 2019, 18:21

Reviewer Update

Afhco Property Management's replyOfficial

23 Oct 2019, 08:24

Dear O****leng M, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your response above has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as received. Should you need any further assistance or require any additional information, do not hesitate to contact us.
Kind Regards

Afhco Property Management's reply23 Oct 2019, 08:24

Official

Dear O****leng M, Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible. Your response above has been appropriately re-escalated and receiving urgent attention. You will be provided with feedback as soon as received. Should you need any further assistance or require any additional information, do not hesitate to contact us.
Kind Regards