Beware: Hidden Costs and Billing Nightmares at Afhco

I recently had a frustrating experience with Charlene Zinn from Afhco Property Management that I feel compelled to share. Over the course of several months, I've encountered consistent billing errors that have caused significant issues.

From February to May 2024, during their transition to a new system, my account inaccurately reflected my rental payments, leading to an erroneous billing of arrears. When I reached out for clarification, I was unexpectedly told to pay double my rental amount due to their inability to match my payment with the reference number from my lease. They then issued me a new reference number, which only complicated matters further.

Unfortunately, this situation hasn't improved. Over the last few months, from July to October 2024, I requested a reconciliation of my account and discovered that the amounts they provided did not align with my proof of payments. In fact, Charlene Zinn is insisting that I overpay by an alarming 70%. Despite submitting all relevant records and documentation, my concerns have been met with resistance, and assistance has been lacking.

There’s an unsettling feeling that Afhco may be improperly handling tenant arrears and manually altering statements based on unverifiable information they claim are "typos." Additionally, they advertise a 5% discount for timely rental payments, but I’ve noticed they fail to send invoices on time, which seems to be a deliberate tactic to ensure tenants miss out on these discounts.

While the apartments themselves are nice, the management practices of Afhco have been deeply concerning. I cannot recommend them based on my experience—they may look appealing, but the hidden costs of mismanagement are not worth it.