Bad service recieved from Afcho housing

Good morning i would like to report Afcho for the horrable service we have recieved with my family.We have been owing this company rental money after losing my job. I have been unemployed for about three months but there is no month that has passed without paying the rent money even if i have to pay short money i would report but now i am.working.They locked the elctricity for us to pay half of the money we owe then. On 28 of this month we paid the amount of money as per agreement that they will unlock our meter number and the proof of payments were sent to Imetumeng . We were told we can load the token on Monday but it refused. On the 29 June i called their office the whole day and they would take my number and no one would contact me. Since this started i have used more than R600 artime trying to call their offices of which i should have used it for rent. My daughter is doing matric she prepared most importent Maths and Science exams using candle. I have made means to pay on Monday because i new that she was busy preparing for her exams. Yeterday we had to concel her NBT test because she told me she is not coping with studing in the dark. Seeing that there no effort that Afcho was making to opening the meter no on the 29 my husband went there to complain he was told to purchase the electricity after 16: 30 still we could not purchase electricity. On the 30 June i contacted Afcho offices again the lady told me that she knows about our case and she is one who was assisting me husband. She told me she sent and email to Etumeleng who was reported to be working from home for him to attend our matter but he has not yet responded to her email. I my self sent several emails to Etumeleng he only responded to one email where is was telling that i can load the taken it was on the 29 June. He was informed that the the meter number is still blocked but he did not bother to reply on his email.On the 30 June i reported to self service. It was the first time getting a call from from Afcho after reporting them . I was given Moses to assit me. Moses promised that the meter number is will definatly be unblocked. We tried to purchase eletricity but still it refusing. Moses gave me his direct line to calll after 16:00 to inform him on how things are going. I called after 16:03 after trying to buy electricity no one picked his phone. Today it is the third day without electricity after i have made payment. I am soo desappointed and very angry on how the company has treated us. We are on level 4 of lockdown. I am not well i can even make a cup of tea to make myself worm.I have covid symptoms that started yeterday but i can even make home remedies. Yeterday after i was promised that electricity will be back i went to buy food and meat that meat is going to be roating. I am assuming thag they are now failing to unlock the meter number hello peter helpppppp????