1 reviews | Active since Oct 2017
bad service from day one and now they do not wanna give me my refund
started from when i app****. i was told i will get 50% discount on my rent for 2 months and pay my deposit in 3 months when i moved in after a month i received a bill that i am owing rent, i contacted the collections department spoke to a woman called Salome and she said that was not part of the agreement, i can bet you even now there are flyers with the same adverti*****t, she just said i should pay the outstanding amount which i ended up paying. when i moved in on the month of august, i was promised that my flat 701 will be refurnished worse it was not cleaned, i had to clean my own flat when i moved in which i did not mind, the bathroom was dirty and the kitchen were dirty the only thing that was ok about the flat was the bedroom, after 2 months of realization that my flat is still not fixed i requested to be transferred to another open flat which was refurnished and clean flat 717 but my request was denied without any reason and then i decided to move out recently which now i have to struggle with my refund, i sent an email this morning which i was told that i may not get my refund as i breached the contract, how many times did they breach this contract ever since i moved in with them, they never delivered on anything now i have to struggle with their bad service and attitude as well as their dirtiness and no transparency, everyone complains about afhco i just want my refund and be out of them for good i am sick of the treatment they have given me since from day one
Dear Lungisile
Thank you for your continued communication and patience,
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2
If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards
Dear Lungisile
Thank you for your continued communication and patience,
After careful consideration and in view of your request to cancel the agreement before the end of the Initial Period (12 months period of the lease) thus breaching or not complying with the terms and conditions of your lease agreement; we are entitled over and above any rights in law to charge you a reasonable penalty.
For ease of reference, see below clause as per lease agreement clause 31.2
If the tenant cancels the Lease agreement with the Landlord before the end of the initial period, the Tenant agrees that the Landlord will be entitled to charge the Tenant a reasonable penalty.
We are also within our rights to charge a reasonable percentage on the remaining period of the contract (which always works out higher than a deposit) but we do not as we comply and always want to be as even-handed as possible.
Should you need any further assistance or require any additional information, do not hesitate to contact me at *** or telephonically on ***.
Kind Regards