JP
Jessel P
1 reviews | Active since Sept 2019
30 Sept 2019, 23:12
Bad service
They rent is not stable its always fluctuating and when you complain they tell you about water and the charges are ridiculous worse the handy man has been saying he will fix broken staff that we moved in and found broken since last month they service is getting worse am disappointed
Helpful (0)
Replies (12)0
Replies (12)
Afhco Property Management's replyOfficial
01 Oct 2019, 08:42Dear Jessel P,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
We are urgently attending to your query and you will be provided with feedback within 48 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us.
Kind Regards
Afhco Property Management's reply01 Oct 2019, 08:42
Official
Dear Jessel P,
Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.
We are urgently attending to your query and you will be provided with feedback within 48 working hours.
Should you need any further assistance or require any additional information, do not hesitate to contact us.
Kind Regards
Afhco Property Management's replyOfficial
01 Oct 2019, 09:48Please provide your building name,unit number and or reference number for further and urgent assistance.
Afhco Property Management's reply01 Oct 2019, 09:48
Official
Please provide your building name,unit number and or reference number for further and urgent assistance.
JP
Jessel P's updateReviewer Update
02 Oct 2019, 00:11Frank and hirsch unit 417
JP
Jessel P's update02 Oct 2019, 00:11
Reviewer Update
Frank and hirsch unit 417
Afhco Property Management's replyOfficial
02 Oct 2019, 08:06Thanks,we are urgently attending to your query and you will be provided with feedback within 48 working hours.
Afhco Property Management's reply02 Oct 2019, 08:06
Official
Thanks,we are urgently attending to your query and you will be provided with feedback within 48 working hours.
Afhco Property Management's replyOfficial
02 Oct 2019, 16:13Where the Premises is fitted with electricity and water meters to measure consumption, electricity and water consumed by the Tenant is billed two months in arrears. For example, if a Lease commences on 1 January, consumption for January will only be billed in March; February will only be billed in April and so on. This is due to the fact that rent is billed in advance whereas electricity and water are billed in arrears, after being consumed. The Tenant will therefore not see a charge for electricity and water on the statement until month three (3) of the Lease. When the lease is terminated, regardless of which party terminates the lease, any amounts not yet billed for utilities used by the Tenant, will be deducted from the deposit. The Tenant has been explained and understands same.
Only the rental and sewer amount's remain the same, hot and cold water charges are based on usage and will therefor be fluctuating month to month depending on your usage.
Only the rental and sewer amount's remain the same, hot and cold water charges are based on usage and will therefor be fluctuating month to month depending on your usage.
Afhco Property Management's reply02 Oct 2019, 16:13
Official
Where the Premises is fitted with electricity and water meters to measure consumption, electricity and water consumed by the Tenant is billed two months in arrears. For example, if a Lease commences on 1 January, consumption for January will only be billed in March; February will only be billed in April and so on. This is due to the fact that rent is billed in advance whereas electricity and water are billed in arrears, after being consumed. The Tenant will therefore not see a charge for electricity and water on the statement until month three (3) of the Lease. When the lease is terminated, regardless of which party terminates the lease, any amounts not yet billed for utilities used by the Tenant, will be deducted from the deposit. The Tenant has been explained and understands same.
Only the rental and sewer amount's remain the same, hot and cold water charges are based on usage and will therefor be fluctuating month to month depending on your usage.
Only the rental and sewer amount's remain the same, hot and cold water charges are based on usage and will therefor be fluctuating month to month depending on your usage.
Afhco Property Management's replyOfficial
02 Oct 2019, 16:20Maintenance complaints have been appropriately escalated and receiving urgent attention.
Afhco Property Management's reply02 Oct 2019, 16:20
Official
Maintenance complaints have been appropriately escalated and receiving urgent attention.
JP
Jessel P's updateReviewer Update
03 Oct 2019, 01:09I moved into this room last month and already from 3700 the rent is came saying 4400 and to my surprise nobody is at home most of e time as both me and the person i stay with are always at work so they is no way thd water can be that much as for the hot water we do not have our own personal geysers in each room so how do we know that these readings are ours this is ridiculous and you find in other units they stay more than two but they water is not this much
JP
Jessel P's update03 Oct 2019, 01:09
Reviewer Update
I moved into this room last month and already from 3700 the rent is came saying 4400 and to my surprise nobody is at home most of e time as both me and the person i stay with are always at work so they is no way thd water can be that much as for the hot water we do not have our own personal geysers in each room so how do we know that these readings are ours this is ridiculous and you find in other units they stay more than two but they water is not this much
JP
Jessel P's updateReviewer Update
03 Oct 2019, 01:12No wonder people move in out of this building everymonth you cant have water increase like this especially when we two and always at work
JP
Jessel P's update03 Oct 2019, 01:12
Reviewer Update
No wonder people move in out of this building everymonth you cant have water increase like this especially when we two and always at work
Afhco Property Management's replyOfficial
03 Oct 2019, 08:11water case has been logged and will respond within 7 working days.
Afhco Property Management's reply03 Oct 2019, 08:11
Official
water case has been logged and will respond within 7 working days.
JP
Jessel P's updateReviewer Update
03 Oct 2019, 15:01Please do because i reported a week back i need to see a way forward because i cant continue like this honestly and if i have to move out you want notice before the 15th
JP
Jessel P's update03 Oct 2019, 15:01
Reviewer Update
Please do because i reported a week back i need to see a way forward because i cant continue like this honestly and if i have to move out you want notice before the 15th
Afhco Property Management's replyOfficial
11 Oct 2019, 16:26both the water and maintenance issues have been re-escalated appropriately and we will give feed back before close of business on Monday.
Afhco Property Management's reply11 Oct 2019, 16:26
Official
both the water and maintenance issues have been re-escalated appropriately and we will give feed back before close of business on Monday.
Afhco Property Management's replyOfficial
14 Oct 2019, 13:01Dear Jessel P
Please note there was no discrepancies found in the readings, consumption and charges for your units meters.
The increase partially relates to the usage of hot water that is combined with cold water usage. This cause the cold water to increase.
Tenants are being billed for usage of electricity to heat up the hot water R35 per kl and the water is added to the cold water and is billed per kl as well (this is step tariff implemented by COJ).
The COJ tariffs increase effective the 1st of July 2019 and we only implemented the increase on the October statements.
We will monitor the consumption and report back on any anomalies that arises.
Therefore the charges are true and correct.
Regards
Please note there was no discrepancies found in the readings, consumption and charges for your units meters.
The increase partially relates to the usage of hot water that is combined with cold water usage. This cause the cold water to increase.
Tenants are being billed for usage of electricity to heat up the hot water R35 per kl and the water is added to the cold water and is billed per kl as well (this is step tariff implemented by COJ).
The COJ tariffs increase effective the 1st of July 2019 and we only implemented the increase on the October statements.
We will monitor the consumption and report back on any anomalies that arises.
Therefore the charges are true and correct.
Regards
Afhco Property Management's reply14 Oct 2019, 13:01
Official
Dear Jessel P
Please note there was no discrepancies found in the readings, consumption and charges for your units meters.
The increase partially relates to the usage of hot water that is combined with cold water usage. This cause the cold water to increase.
Tenants are being billed for usage of electricity to heat up the hot water R35 per kl and the water is added to the cold water and is billed per kl as well (this is step tariff implemented by COJ).
The COJ tariffs increase effective the 1st of July 2019 and we only implemented the increase on the October statements.
We will monitor the consumption and report back on any anomalies that arises.
Therefore the charges are true and correct.
Regards
Please note there was no discrepancies found in the readings, consumption and charges for your units meters.
The increase partially relates to the usage of hot water that is combined with cold water usage. This cause the cold water to increase.
Tenants are being billed for usage of electricity to heat up the hot water R35 per kl and the water is added to the cold water and is billed per kl as well (this is step tariff implemented by COJ).
The COJ tariffs increase effective the 1st of July 2019 and we only implemented the increase on the October statements.
We will monitor the consumption and report back on any anomalies that arises.
Therefore the charges are true and correct.
Regards