TM
Thato M
1 reviews | Active since Nov 2025
20 Nov 2025, 15:08
Bad Service
I app**** for a rental three years ago, I haven't received an feedback about my status, I submitted two more application 1 month back I have been waiting for a call from an agent They service are bad The call centre is worse they drop calls and sometimes not pick up calls totally
Helpful (0)
Replies (3)0
Replies (3)
Afhco Property Management's replyOfficial
20 Nov 2025, 15:40Dear Thato,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
We would like to urgently look into your application history and the delays you’ve highlighted. Kindly share your full name, ID number, and the building you app**** for via private message (***) so that our team can investigate and provide prompt feedback.
We appreciate your patience and the opportunity to correct this. Our goal is to ensure that all applicants receive timely communication and the support they deserve. Your case number: ***
Kind Regards,
Kind Regards,
Afhco Property Management's reply20 Nov 2025, 15:40
Official
Dear Thato,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
We would like to urgently look into your application history and the delays you’ve highlighted. Kindly share your full name, ID number, and the building you app**** for via private message (***) so that our team can investigate and provide prompt feedback.
We appreciate your patience and the opportunity to correct this. Our goal is to ensure that all applicants receive timely communication and the support they deserve. Your case number: ***
Kind Regards,
Kind Regards,
Afhco Property Management's replyOfficial
21 Nov 2025, 07:57Thank you. Our agents will be in touch. Kind Regards,
Afhco Property Management's reply21 Nov 2025, 07:57
Official
Thank you. Our agents will be in touch. Kind Regards,
Afhco Property Management's replyOfficial
25 Nov 2025, 09:55Hi Thato, Thank you for your patience. We are sorry to hear that you haven’t been contacted yet. We've urgently escalated and an agent will be in touch with you shortly. Please let us know if you are not contacted by cob today. Kind Regards,
Afhco Property Management's reply25 Nov 2025, 09:55
Official
Hi Thato, Thank you for your patience. We are sorry to hear that you haven’t been contacted yet. We've urgently escalated and an agent will be in touch with you shortly. Please let us know if you are not contacted by cob today. Kind Regards,