JB
Justice B

1 reviews | Active since Mar 2014

23 Apr 2019, 14:09

Bad service and ********

I am really not happy about the treated that i am receiving from Afhco, its been more than three weeks since i reported that my toilet waste water because it doesnot stop running, the bill will affect me month end, no one tried to help me. The DSTV been not working for two weeks now, since i reported, they did not bother to fix it, some of the poeple in my block it was fix but left mine, The two Peter at South Hills Lifestyle estate are not doing their job, when remind them they get angry, their house are sourted with connection. I find it so very unfair when m always told about the list while all the list came after i reported. i have followed all the reporting channels about the faults at my Unit but m been ignored, i tried to talk, call, sms, write and email to Caretaker but they both ignore my issues that i have reported, they i took issue to the Head Office Laurene the manager, then she refer me back to the people who are not attending issues of the tenants, then i tried her again to explain my problem, now she just ignore my emails. I have asked all of them where can i write a complain after my issues still not resolved, no one bothered to assist me. This month i just paid my monthly fee for mahala, i did not watch my tv, the management is failing. No one is taking responsibility at South Hills lifestyle estate. The service is very bad!

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Replies (6)
Afhco Property Management
Afhco Property Management's reply23 Apr 2019, 14:41
Official
Dear Justice,  Thank you for bringing your query to our attention. We, at Afhco value your communication and take pride in attending to and resolving your query as speedily as possible.  Your query/request has been re-escalated to our operations executive/portfolio/area managers and the matter is receiving the highest and urgent attention.   Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards
Afhco Property Management
Afhco Property Management's reply23 Apr 2019, 15:12
Official
Dear Justice/Given,  Following our previous communication.  The building manager confirmed that the technicians are at the building and will attend to your unit before close of business today.   Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards
JB
Justice B's update23 Apr 2019, 15:36
Reviewer Update
I always get that kind of reply and promise but do not fullfill the promise. Just imagine u pay ur dstv but i cant watch the service that u paid for, because of no connection. The caretakers they get angry when you tell them about the problem. How would u feel when u report faults then caretaker tells u there is nothing that they can do, what kind of leadership is that? Please note that South Hills Lifestyle estate management always take our complain for granted, when u make follow up they get angry. I left the key for fow two weeks but when come back from work there is nothing fixed. There dstv guys are awalys there in the complex but the caretakers do not tell them to fix my dstv connection. Those two Peters take tenants for granted.
Afhco Property Management
Afhco Property Management's reply23 Apr 2019, 15:49
Official
 Dear Justice/Given,  We just confirmed with the building manager who confirmed that the technicians are still in the H block but will definitely attend to your unit before close of business today. 

He further confirmed that the bathroom issue was attended to on Friday but will check again for confirmation that it was resolved accordingly. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.  Kind Regards 
JB
Justice B's update23 Apr 2019, 18:16
Reviewer Update
Please note that the Dstv is still not fixed, its already end of business, they never came to my Unit, im at Block O. The dstv guys come to the complex everyday but no one tell them to attend my Unit, i always leave a key at reception with the security but both Peters as caretakers do not tell the dstv guys to attend my Unit. As you said before end of business today, its pass 18h00 now, does it mean they are still coming?
Afhco Property Management
Afhco Property Management's reply24 Apr 2019, 08:33
Official
The building manager advised that he met with you this morning and confirmed they will attend to your DSTV and toilet issues this morning.