RM
Ronald M
1 reviews | Active since Jun 2018
23 Jun 2018, 09:24
Bad service
I have been communicating with one of their agents the month regarding a refund after my lease termination, notice is place a month before moving ang the refun "claimed to be paid out within 7 days", oh well 23 days into rhe month still no refund, but their rent money was/is due on the 1st of each mpnth that part is so accurate, if you did not pay on time you would get a letter, sms or email, why is it that for refunds they are not so accurate?
Bank statements where requested, which are even written on their termination letter, which i did provide, but still.
For such a big company this is really unacceptable in my perspective.
Helpful (0)
Replies (12)0
Replies (12)RM
Ronald M's updateReviewer Update
23 Jun 2018, 09:37I have been communicating with one of their agents during the month regarding a refund after my lease termination, notice is places a month before moving and the refund is "claimed to be paid out within 7 days, oh well 23 days into the month stil no refund, but their rent money was due on the 1st of each month that part is so accurate, if you did not pay on time you would get a letter, sms or email, why is it that for refunds they are not so accurate?
Bank statements where requested, which are not even written on their termination letter, which i did provide, but still.
For such a big company this is really unacceptable in my perspective.
RM
Ronald M's update23 Jun 2018, 09:37
Reviewer Update
I have been communicating with one of their agents during the month regarding a refund after my lease termination, notice is places a month before moving and the refund is "claimed to be paid out within 7 days, oh well 23 days into the month stil no refund, but their rent money was due on the 1st of each month that part is so accurate, if you did not pay on time you would get a letter, sms or email, why is it that for refunds they are not so accurate?
Bank statements where requested, which are not even written on their termination letter, which i did provide, but still.
For such a big company this is really unacceptable in my perspective.
Afhco Property Management's replyOfficial
23 Jun 2018, 09:47Dear Ronald
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
We apologize for the slight delay on your deposit refund.
We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 26th of June 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's reply23 Jun 2018, 09:47
Official
Dear Ronald
Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible.
We apologize for the slight delay on your deposit refund.
We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 26th of June 2018.
Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***.
Kind Regards
Afhco Property Management's replyOfficial
23 Jun 2018, 09:56Dear Ronald Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible. We apologize for the slight delay on your deposit refund. We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 26th of June 2018. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
Afhco Property Management's reply23 Jun 2018, 09:56
Official
Dear Ronald Thank you for bringing your query to our attention. We, at Afhco Property Management value your communication and take pride in attending to and resolving your query as speedily as possible. We apologize for the slight delay on your deposit refund. We confirm your deposit has been processed and will be transferred to your bank account no later than Tuesday the 26th of June 2018. Should you need any further assistance or require any additional information, do not hesitate to contact us at *** or telephonically on ***. Kind Regards
RM
Ronald M's updateReviewer Update
24 Jun 2018, 17:57I will wait and see, and will confirm if i hv recieved.
You should really look into this 7 day promise, as i can see i am not the 1st to have the same problem.
Thank you for your response
RM
Ronald M's update24 Jun 2018, 17:57
Reviewer Update
I will wait and see, and will confirm if i hv recieved.
You should really look into this 7 day promise, as i can see i am not the 1st to have the same problem.
Thank you for your response
RM
Ronald M's updateReviewer Update
24 Jun 2018, 17:57I will wait and see, and will confirm if i hv recieved.
You should really look into this 7 day promise, as i can see i am not the 1st to have the same problem.
Thank you for your response
RM
Ronald M's update24 Jun 2018, 17:57
Reviewer Update
I will wait and see, and will confirm if i hv recieved.
You should really look into this 7 day promise, as i can see i am not the 1st to have the same problem.
Thank you for your response
Afhco Property Management's replyOfficial
25 Jun 2018, 07:33Noted and thank you.
Afhco Property Management's reply25 Jun 2018, 07:33
Official
Noted and thank you.
Afhco Property Management's replyOfficial
25 Jun 2018, 07:34Noted and thank you.
Afhco Property Management's reply25 Jun 2018, 07:34
Official
Noted and thank you.
RM
Ronald M's updateReviewer Update
26 Jun 2018, 09:05With the apology and commitment made by afhco, and being in comm, my money is still not paid out.
This really sucks as one has to constantly keep following up on such a long overdue issue, which is time comsuming, i fail to understand the period it takes.
But i do notice afhco customer service is clearly not a key element for you guys.
Please pay out my money and stop with the apologies and false statements, this is time consuming.
RM
Ronald M's update26 Jun 2018, 09:05
Reviewer Update
With the apology and commitment made by afhco, and being in comm, my money is still not paid out.
This really sucks as one has to constantly keep following up on such a long overdue issue, which is time comsuming, i fail to understand the period it takes.
But i do notice afhco customer service is clearly not a key element for you guys.
Please pay out my money and stop with the apologies and false statements, this is time consuming.
Afhco Property Management's replyOfficial
26 Jun 2018, 15:12The matter is being urgently attended to by management.
Afhco Property Management's reply26 Jun 2018, 15:12
Official
The matter is being urgently attended to by management.
Afhco Property Management's replyOfficial
26 Jun 2018, 15:55We confirmation that your payment was released to your bank account.
Payment should reflect same day if banking with FNB and within 24 - 48 working hours if banking with a different bank from FNB.
Afhco Property Management's reply26 Jun 2018, 15:55
Official
We confirmation that your payment was released to your bank account.
Payment should reflect same day if banking with FNB and within 24 - 48 working hours if banking with a different bank from FNB.
RM
Ronald M's updateReviewer Update
26 Jun 2018, 22:17Thank you, payment was received, not all of it but most of it.
RM
Ronald M's update26 Jun 2018, 22:17
Reviewer Update
Thank you, payment was received, not all of it but most of it.
Afhco Property Management's replyOfficial
27 Jun 2018, 08:08Thank you.
Afhco Property Management's reply27 Jun 2018, 08:08
Official
Thank you.